SaviLinx

SaviLinx delivers customer service outsourcing by leveraging robust analytics and strategic positioning to outperform similarly situated competitors. Customers of this fast-growing customer service organization include a variety of clients, spanning from multiple federal and state government agencies to large and small corporations.

The firm designs solutions specifically adapted to each client’s needs. Some of the most successful strategies include increasing client retention, giving technological assistance, and assisting with customer engagement. Savilinx is a company that is well-positioned to assist enterprises in scaling to meet the demands of increasing businesses across the country.

Savilinx is a dynamic outsourcing provider that offers a wide array of services:

•         Analytical support for contact centers
•         Configuration/troubleshooting
•         Dispatch management
•         Escalation management
•         Predictive dissatisfaction modeling
•         Reliability tracking and reporting
•         Warranty and post-warranty support
•         Customer service solutions
•         Quality monitoring and inbound phone inquiries
•         Follow up solutions
•         Project management of specific assignments
•         Staffing on demand
•         Client retention solutions
•         Market trend analysis
•         Performance Management

SaviLinx’s pricing

The specific requirements of each client determine the pricing for SaviLinx. Not only is SaviLinx’s pricing competitive, but many clients find enormous value in the company’s operations, which helps to justify the expense.

Metrics are what drives growth and serve as a yardstick for success. SEIMS – the SaviLinx Enterprise Information Management System – is a proprietary analytics platform developed by the company to improve its client’s business intelligence. 

SaviLinx’s data analytics benefit contact centers by providing new ways to assess and improve performance in real-time. Having access to data also enables companies to set meaningful goals and track progress towards attaining them.

The BPO offers an exceptional customer experience by recruiting and evaluating the best talent.

The firm takes pride in its facilities, including a three hundred seat contact center in Maine and two facilities in Mississippi, totaling more than seven hundred seats. 

The pandemic changed the landscape of the BPO industry, providing opportunities for at-home agents to also serve the needs of clients across the country.

They motivate and empower its agents, develop technological solutions to support its operations, and drive performance through analytics. 

The company focuses on boosting efficiency and reducing the cost of outsourced business transactions and processes. This enables SaviLinx to improve the client experience while simultaneously lowering the cost per encounter, increasing performance and profitability.

Heather D. Blease (Founder and CEO)

Heather D. Blease has led SaviLinx since its founding in 2013. The company has enjoyed more than eight years of success through her guidance and leadership. She was recently recognized as the owner of Maine’s largest woman-owned business (by the number of employees).

Katie Michael (Chief Revenue Officer)

Katie Michael leads business development and marketing efforts for Savilinx. With four locations nationwide, they were named to Forbes’ list of fastest-growing companies every year since 2017.

SaviLinx is an effective business process outsourcing organization, providing technical support and customer solutions for commercial agencies, states, municipalities, and the federal government. While reviews are not presently available, a comparison of similar BPO providers in the northeast region of the United States is appropriate. 

SaviLinx’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.savilinx.com

LinkedIn http://www.linkedin.com/company/savilinx

Facebook https://www.facebook.com/Savilinx/

In addition, you may email them at [email protected] or call 1 207.607.4433.

https://www.glassdoor.com/Overview/Working-at-SaviLinx-EI_IE1076691.11,19.htm

https://www.crunchbase.com/organization/savilinx