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SaviLinx

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About

SaviLinx is more than an outsourced contact center – we are a strategic partner for customer service outsourcing. We answer your customer service and tech support calls with respect, integrity, and passion. We pair our solutions with powerful analytics designed to help you exceed goals, drive revenue, and stand out from the competition.

We specialize in agility. We support government agencies, fast growth companies that need to scale, technology firms that need outstanding tech support, healthcare and insurance providers, and ecommerce providers that need expert assistance with customer service.

Headquartered in Brunswick, Maine at the former Brunswick Naval Air Station, with an office in Hattiesburg, Mississippi, SaviLinx is a certified small – women-owned business. We are HUBZone certified.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$25 to $50 million (USD)

Industries

-

Highlights

Domain Authority

16

Site traffic

1,604

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Heather Blease, Founder and CEO

Year Founded

2013

Countries of fulfillment

-

Sectors

-

Contact information

1 207.607.4433

http://savilinx.com/

Social media

About SaviLinx: Review and comparison

SaviLinx delivers customer service outsourcing by leveraging robust analytics and strategic positioning to outperform similarly situated competitors. Customers of this fast-growing customer service organization include a variety of clients, spanning from multiple federal and state government agencies to large and small corporations.

SaviLinx Outsourcing

The firm designs solutions specifically adapted to each client’s needs. Some of the most successful strategies include increasing client retention, giving technological assistance, and assisting with customer engagement. Savilinx is a company that is well-positioned to assist enterprises in scaling to meet the demands of increasing businesses across the country.

SaviLinx’s BPO services and pricings

Savilinx is a dynamic outsourcing provider that offers a wide array of services:

  •         Analytical support for contact centers
  •         Configuration/troubleshooting
  •         Dispatch management
  •         Escalation management
  •         Predictive dissatisfaction modeling
  •         Reliability tracking and reporting
  •         Warranty and post-warranty support
  •         Customer service solutions
  •         Quality monitoring and inbound phone inquiries
  •         Follow up solutions
  •         Project management of specific assignments
  •         Staffing on demand
  •         Client retention solutions
  •         Market trend analysis
  •         Performance Management

SaviLinx’s pricing

The specific requirements of each client determine the pricing for SaviLinx. Not only is SaviLinx’s pricing competitive, but many clients find enormous value in the company’s operations, which helps to justify the expense.

How SaviLinx outshines its competition

Metrics are what drives growth and serve as a yardstick for success. SEIMS – the SaviLinx Enterprise Information Management System – is a proprietary analytics platform developed by the company to improve its client’s business intelligence. 

SaviLinx’s data analytics benefit contact centers by providing new ways to assess and improve performance in real-time. Having access to data also enables companies to set meaningful goals and track progress towards attaining them.

The BPO offers an exceptional customer experience by recruiting and evaluating the best talent.

The firm takes pride in its facilities, including a three hundred seat contact center in Maine and two facilities in Mississippi, totaling more than seven hundred seats. 

The pandemic changed the landscape of the BPO industry, providing opportunities for at-home agents to also serve the needs of clients across the country.

They motivate and empower its agents, develop technological solutions to support its operations, and drive performance through analytics. 

The company focuses on boosting efficiency and reducing the cost of outsourced business transactions and processes. This enables SaviLinx to improve the client experience while simultaneously lowering the cost per encounter, increasing performance and profitability.

Key executives

Heather D. Blease (Founder and CEO)

Heather D. Blease has led SaviLinx since its founding in 2013. The company has enjoyed more than eight years of success through her guidance and leadership. She was recently recognized as the owner of Maine’s largest woman-owned business (by the number of employees).

Katie Michael (Chief Revenue Officer)

Katie Michael leads business development and marketing efforts for Savilinx. With four locations nationwide, they were named to Forbes’ list of fastest-growing companies every year since 2017.

SaviLinx reviews and comparisons

SaviLinx is an effective business process outsourcing organization, providing technical support and customer solutions for commercial agencies, states, municipalities, and the federal government. While reviews are not presently available, a comparison of similar BPO providers in the northeast region of the United States is appropriate. 

SaviLinx’s contact information

SaviLinx’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 207.607.4433.

References

https://www.glassdoor.com/Overview/Working-at-SaviLinx-EI_IE1076691.11,19.htm

https://www.crunchbase.com/organization/savilinx

SaviLinx news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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