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Qualfon/Center Partners


On May 6th, 2014 Center Partners was acquired by Qualfon, a global business process outsourcing (BPO) and call center service provider. Center Partners will now operate as an integrated part of Qualfon and take on the Qualfon brand.
Qualfon now offers:
• A balanced global footprint of on-shore (30%), near-shore (20%) and off-shore (50%) outsourcing locations
• Deep Expertise in Sales, Care, Technical Support, and Back-Office Processing Services
• Combined Experience across Multiple Industries
• An Expanded Portfolio of Top Tier Clients

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1995, and today, we are 11,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.



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$100 to $500 million (USD)




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Mike Marrow, CEO

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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