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Qualfon/Center Partners

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About

On May 6th, 2014 Center Partners was acquired by Qualfon, a global business process outsourcing (BPO) and call center service provider. Center Partners will now operate as an integrated part of Qualfon and take on the Qualfon brand.
Qualfon now offers:
• A balanced global footprint of on-shore (30%), near-shore (20%) and off-shore (50%) outsourcing locations
• Deep Expertise in Sales, Care, Technical Support, and Back-Office Processing Services
• Combined Experience across Multiple Industries
• An Expanded Portfolio of Top Tier Clients

ABOUT QUALFON
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1995, and today, we are 11,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Headquarters

-

Public or Private

Privately Held

Seats or staff

10,001

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Domain Authority

32

Site traffic

4,816

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Mike Marrow, CEO

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

1 970-206-9000

http://www.qualfon.com

Social media

About Qualfon/Center Partners: Review and comparison

Qualfon Partners is a Business Process Outsourcing (BPO) company with locations around the globe. This firm provides companies with the competitive advantage needed to reach their company and marketing goals. Their mission is to “be the best and make each person’s life better.”

Qualfon Partners works with a wide variety of industries. Some industries include Telecommunications, Healthcare, Retail, Ecommerce, Insurance, Automotive, Travel, Finance and Mortgage, Consumer Packaged Goods, and more. 

Established in 1995, this firm has over ten thousand employees across their American and international locations. This business has reported revenues of USD 400-million

Qualfon/Center Partners Outsourcing

Qualfon Partners have headquarters in Fort Collins, Colorado, in the United States. They have expanded to locations across the United States including, Michigan, Texas, Idaho, Florida, New Jersey, and more.  

International locations for this firm are located in Mexico, Costa Rica, Guyana, China, and the Philippines. With a global workforce and large staff, this firm offers 24/7 service to meet business needs regardless of the time zone. 

Qualfon/Center Partners’s BPO services and pricings

Qualfon Partners have nearly three decades of industry experience with a diverse and capable team. This firm generates new leads through engaging experiences. Some of the other services this firm offers are: 

  • 24/7 Contact Center 
  • Digital and Direct Marketing 
  • Data and Analytics
  • On-Demand Digital Printing 
  • Email Management 
  • Inventory Management 
  • Data Entry and Image Processing 
  • Claims Management 
  • Resolutions to Escalations 
  • Multichannel Response Handling 

Qualfon Partners’ pricing

Qualfon Partners offers customized packages and solutions that meet the requirements of each company seeking growth. Get in touch for a customized quote to outsource tasks and increase company efficiency and revenue. 

How Qualfon/Center Partners outshines its competition

According to this firm’s official website, they offer a proven methodology “to lower cost per acquisition” and “increase response rates by up to 65%.” Some of the other ways they outshine the competition is through:

  • Flexible and scalable pricing models 
  • High standards of quality assurance
  • Custom-designed solutions
  • Pilot programs that ensure success
  • Expert global production and management teams

Key executives

Mike Marrow (CEO) 

Mike Marrow has worked for this firm for seven years and is the Chief Executive Officer. He has ample experience in technology and industrial engineering positions that have aided him in providing solutions to aid companies to evolve. 

Doug Kearney (President and COO) 

Doug Kearney is the Chief Operating Officer and President of this firm. His experience as CEO in other firms has gained him valuable experience building tailored strategic solutions for each client. 

Roberto Sanchez-Mejorada (CMO)

Roberto Sanchez-Mejorada is the Chief Mission Officer and the heart of the company’s mission to put people first and make things better. He has experience as a co-founder of a non-profit organization and as the Vice President in a previous firm. 

Qualfon/Center Partners reviews and comparisons

Currently, there are no online reviews for this firm. We recommend comparing this firm to others with on-shore and off-shore operations that offer solutions that don’t sacrifice your budget. 

 

Qualfon/Center Partners’s contact information

Qualfon/Center Partners’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 970-206-9000.

References

https://www.glassdoor.com/Overview/Working-at-Qualfon-EI_IE537481.11,18.htm

https://www.crunchbase.com/organization/qualfon

Qualfon/Center Partners news, podcast & articles

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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