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Neobpo

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About

Our digital platform offers solutions for the evolution of the business of our clients, with intelligence for Backoffice, Digital Engagement, Customer Service, Shared Services Center, Cobrança, Infrastructure for assistance and Social Management and Monitoring, also Chat solutions. , Virtual agent, visual URA, intelligent URA, Facebook Messenger, Robôs de automação de processos (RPA), e suíte de CRM Omichannel.

What Neobpo offers its clients

We are specialized in offering solutions, technology and BPO services, combining CX, UX and Design Thinking consulting. We support our clients in the digital transformation and the creation of new service days, redefining the way consumers and companies relate to each other and reducing costs.

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Highlights

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Details

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https://neobpo.com.br/

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About Neobpo: Review and comparison

NEO BPO is one of Brazil’s largest and most popular communications services providers. The company is a popular option for companies looking to outsource their customer service relations to Brazil. 

The company focuses on providing its clients with an excellent customer service experience. The company’s customer-centric approach promotes its ability to make its clients feel heard and understood. 

This is a large-scale communications outsourcing company with anywhere from 5,000 to 10,000 current employees. Employees are highly qualified and dedicated to providing the best customer service experiences possible.

Neobpo Outsourcing

NEO BPO is a telecommunications company headquartered in Sao Paulo, Brazil. The company focuses most of its energy on its Brazilian customers since the majority of NEO employees speak Portuguese. 

They have several office locations across Brazil, including locations in Rio de Janeiro, Parana, and more. 

The company recently acquired and absorbed two smaller contact center agencies, WASYS and S3ND. With these companies’ absorption, the BPO has been able to expand its services to better meet its client’s customer service needs.

Neobpo’s BPO services and pricings

NEO BPO excels in customer service relationships and providing an unforgettable personalized experience to its customers. Some of the specific solutions and services that the company offers include:

  • Omnichannel support
  • Customer engagement
  • Virtual services
  • Digital engagement
  • Speech analytics
  • Automated response messaging and calling
  • Education
  • Customer satisfaction surveying
  • Back office support
  • Trade marketing
  • Contact center services
  • Shared center services

NEO BPO Pricing

They provide its customers with the opportunity to save money through outsourcing customer service relations. Although the company doesn’t list specific service prices on its website, you can fill out a contact form on the website to get in touch with a representative to further discuss pricing specifics. 

 

How Neobpo outshines its competition

NEO BPO seeks to redefine the customer service experience by focusing on its client’s insights and needs to provide personalized services unmatched by any other large-scale Brazilian agency.

They are dedicated to keeping its clients’ information safe and accurate. The BPO has been awarded several certifications over the years, including ISO 9001 and PCI-DSS Security Standards. 

Not only does this BPO focus on the current needs of its clients, but the company also focuses on expansion and growth. NEO BPO is always looking for ways to generate new customer service alternatives to help innovate the contact center industry.

Key executives

Eraldo de Paola (Chief Executive Officer)

Eraldo de Paola is the current CEO of NEO BPO. He has been the company’s CEO since its foundation in 2020.

Bruno Consul (Vice President)

Bruno Consul is the current vice president of NEO BPO. He has been with the company for nearly two years now. 

Fabio Alvarez (Chief Financial Officer)

Fabio Alvarez is NEO BPO’s acting CFO. He has been with the company for nearly two years.

Neobpo reviews and comparisons

NEO BPO dedicates itself to providing its clients with the highest level of customer service experience available on the market in Brazil. According to Glassdoor, the majority of the company’s employees enjoy their work and would recommend the company to a friend.

Neobpo’s contact information

Neobpo’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-Neobpo-EI_IE2482748.11,17.htm

https://www.crunchbase.com/organization/neobpo

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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