Kimon Services

Kimon Services designs, builds, and delivers end-to-end business process outsourcing (BPO) solutions to clients from diverse industries, spanning Fortune 1000 companies to small/medium sized businesses to start-ups. The UK-based company offers cost-effective and reliable offshore staffing solutions through skilled English-speaking professionals in India, allowing businesses to redirect resources toward strategic growth.

Michael Kitt’s journey to co-founding Kimon Services began in 2010 when he travelled regularly to India while working for an established entrepreneur with operations in Mumbai. Facing mounting employee costs in the UK and unsatisfactory experiences with remote staffing agencies in Eastern Europe, Vietnam, and the Philippines, Michael co-founded Kimon Services in 2017 to create cost-effective outsourced operations for his businesses.

India proved to be the ideal location due to its strong Western cultural influences, high English proficiency, university system aligned with the US, and a time zone more compatible with the UK than alternatives like the Philippines. Michael’s connection to India deepened in 2019 when he married there, further strengthening his ties to the country’s culture and economy.

Recognising that many UK companies faced similar challenges with skill shortages, rising costs, and disappointing remote staffing experiences, Kimon Services expanded its mission. The company now leverages its established infrastructure and deep understanding of outsourcing to assist any business seeking quality offshore solutions.

What Kimon Services offers its clients

Kimon uniquely combines Western operational standards with cost-effective offshore staffing solutions that deliver exceptional value to our clients.

What Sets Kimon Services Apart From Other BPOs?
At Kimon Services, we've pioneered a truly distinctive approach to business process outsourcing that addresses the primary challenges businesses face when considering outsourcing. Our hybrid model offers unparalleled advantages that position us uniquely in the BPO marketplace.

Unlike many offshore BPOs that operate exclusively overseas, Kimon Services provides a distinctive dual-entity structure that significantly reduces client risk. As a UK-registered company with an Indian operational arm, we offer clients the legal protection of engaging with a British business while accessing India's exceptional talent pool. This arrangement provides stronger contractual security and data protection compliance than dealing directly with overseas providers, as we're ICO registered and adhere to strict GDPR guidelines.

While many competitors use virtual platforms, Kimon's entirely home-based staffing model eliminates the substantial overhead costs associated with maintaining physical office spaces.

This remote-first approach allows us to:

Pass on significantly greater cost savings to clients compared to traditional BPOs with physical facilities
Access top-tier talent unrestricted by geographical limitations
Offer more competitive rates than BPOs maintaining hybrid or office-based models
Provide services at substantially lower costs than in-house hiring without the quality compromises often experienced with freelance platforms.

Our India-based professionals offer a unique combination of advantages rarely found in other offshore locations:

Strong Western cultural affinity and understanding
Exceptional English language proficiency
US-syllabus university education
Closer time zone alignment with UK clients than many competing offshore destinations like the Philippines
This cultural compatibility significantly reduces the communication barriers and misunderstandings that often plague offshore outsourcing relationships.

Rapid Deployment With Flexible Terms
Our streamlined recruitment and onboarding process delivers qualified staff in approximately 14 days, substantially faster than the 1-3 months typically required for in-house hiring and significantly quicker than many competing BPOs. This agility is paired with client-friendly terms:

No long-term contracts (60-day notice period)
Pre-vetted candidates
Free replacements if staff don't meet expectations
Fee-free termination
These flexible conditions drastically reduce the risk typically associated with outsourcing commitments.

What truly distinguishes Kimon Services is our commitment to accountability and transparency. Each client engagement of 3 or more workers includes:

A dedicated Customer Success Manager who serves as a single point of contact
Rigorous quality control processes
Regular performance reviews
Proactive problem resolution

This high-touch management approach ensures clients receive the accountability of in-house staff with the cost advantages of outsourcing. For a requirement of 1-2 people, we offer a full Employer of record service.

By combining Western operational standards, legal protection, and management expertise with India's exceptional talent pool and cost advantages, Kimon Services delivers a truly unique value proposition in the BPO marketplace that balances quality, security, flexibility, and cost-effectiveness.

How Kimon Services outshines the competition

At Kimon Services, we consistently outperform our competitors by focusing on four core pillars: exceptional service quality, transparent pricing, rigorous employee training & Western Leadership and cultural alignment. Here’s how we set ourselves apart in the BPO industry:

1. Superior Service Quality Through Clear Communication
Our Western-led management team ensures that communication is always simple, straightforward, and effective, something many offshore BPOs struggle with. Because our founders do not speak the local language, we have implemented strict recruitment and training policies to guarantee that all staff possess excellent English proficiency with minimal mother tongue influence. This ensures seamless collaboration and eliminates the miscommunications that can occur with other providers.

2. Transparent, Competitive Pricing
While many BPOs use complex pricing models with hidden fees, Kimon Services offers a straightforward, flat monthly rate. Our pricing is consistently lower than most competitors, thanks to our fully remote model and lean operations. Clients always know exactly what they’re paying for, with no surprises, making budgeting and decision-making easy.

3. Robust Employee Training and Ongoing Support
We invest heavily in comprehensive onboarding and continuous training programs to ensure every team member meets our high standards. Our staff are equipped with the latest technology and monitored for performance, guaranteeing consistent quality and reliability. This focus on professional development translates into better outcomes and higher client satisfaction.

4. Western Leadership and Cultural Alignment
Unlike many BPOs, our Western founders have designed company policies and processes that align with international business expectations. This means our clients benefit from a service culture that values transparency, accountability, and customer-centricity-qualities that are often lacking in more traditional offshore setups.

Kimon Services company structure

We are privately owned by two directors who have extensive experience of running offshore BPOs. It was started to fulfil the back office needs of the founders' companies but soon expanded to offer the resources to other businesses.

Sample highlight service offering of Kimon Services

Full-time, experienced admin assistants from only £850 + VAT per month.