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Iterum Connections

2.9/5 • Glassdoor rating


Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Miro Batista Pousa, CEO

Year Founded


Countries of fulfillment




Contact information

507 320 5200

About Iterum Connections: Review and comparison

Iterum Connections is a “cloud-native” customer contact services provider, managing customer interactions for the world’s top brands with both on-site and work-at-home operations. The company was founded in 2019 and is headquartered in Panama.

The company’s founders have a cumulative 20+ years of experience and are instrumental in helping to establish Panama’s BPO industry. They have worked with numerous Fortune 1000 companies since 2002.

Iterum Connections was named the Frost and Sullivan 2021 Central America and Caribbean Entrepreneurial Company of the Year for their excellence in the areas of product innovation, leadership in customer values, and speed of response to market needs.

Iterum Connections Outsourcing

Iterum Connections is based in Panama, but in the last 3 years, the company has expanded to Jamaica and Colombia. Each location has at least 500 employees on-site, and the Jamaica and Panama locations also employ between 500 and 700 work-at-home staff.

The firm delivers omnichannel solutions for the complete customer lifecycle, including activation, sales, tech support, customer service, and retention. It offers services in English, Spanish and Portuguese.

Iterum Connections’s BPO services and pricings

Iterum Connections is proud to offer the following services:

  • Robotic Process Automation
  • Chatbots and AI
  • Customer Journey Mapping
  • Welcome and Win-Back Programs
  • Cross-selling and Upselling
  • Product or Platform Support
  • Premium White-Glove Support Services
  • Optimized Self-Service
  • Billing and Invoice Processing
  • Dispute and Fraud Management
  • Risk Management

The company operates across several industries, including financial services, travel and hospitality, retail and e-commerce, and telecom.

Iterum Connections’ pricing

Contact Iterum Connections directly via the contact page on the company website to find out about pricing for your company’s specific needs.

How Iterum Connections outshines its competition

As recognized by Frost and Sullivan, Iterum Connections is a leader in its field because of its excellence in the following areas:

  • Innovating the customer experience through robust cloud technology;
  • Providing solutions that are backed by deep industry experience;
  • Enabling greater flexibility and speed than traditional on-premise systems;
  • Showcasing its ability to nimbly adapt to changing market needs; 
  • Demonstrating outstanding expertise in the nearshore market.

Iterum Connections is recognized as an emerging market player positioned for exceptional future growth.

Key executives

Miro Batista Pousa (CEO)

Miro Batista Pousa is Iterum Connections CEO and co-founder. He holds a degree in Civil Engineering and is a skilled project manager, business developer, and strategic planner with a deep understanding of Latin American market opportunities.


Joe Fidanque III (Chairman)

Before co-founding Iterum Connections, Joe Fidanque was previously founder and President of Star Contact, a board member for Superintendencia de Bancos Panama (SBP), and an administrator for Tocumen International Airport.

Iterum Connections reviews and comparisons

Customer Zone 360 has called Iterum Connections a key player in “the next big nearshore CX outsourcing opportunity.” According to the review, Panama’s position in the Eastern Standard Time zone allows contact centers there to more easily coordinate with US volume surges than centers on the other side of the world, giving it a unique advantage in today’s fast-paced market.

Iterum Connections’s contact information

Iterum Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 507 320 5200.


Iterum Connections news, podcast & articles

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