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2.4/5 • Glassdoor rating


InfoCision is an award-winning contact center partner trusted by leading brands for over 35 years. With locations in the Midwest US and Puerto Rico, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI.

Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Craig Taylor, CEO

Year Founded


Countries of fulfillment




Contact information


About InfoCision: Review and comparison

InfoCision is an award-winning contact center solutions and Business Process Outsourcing (BPO) services provider in Akron, Ohio. They’ve been providing customer care and marketing solutions to leading brands for over 35 years.

This world-class company handles millions of customer interactions to drive sales and positive customer experiences. From overflow support to total outsourcing solutions, InfoCision delivers superior results.

Since 1982, the company has expanded to locations across the Midwest US and Puerto Rico. The company has over 1,400 employees listed on LinkedIn and last reported between $100 million and $500 million in revenue.

InfoCision Outsourcing

Infocision offers traditional call center services and advanced training solutions to help their clients maximize their return on investment. They’re a full-service provider of direct marketing solutions to Fortune 500 companies, nonprofits, and small business associations.

The company ranked number one on Crain’s list of the largest Women-Owned Businesses in the Cleveland area for their diversity in both workforce and ownership. They have been awarded as one of the 99 best employers in Northeast Ohio every single year since 2001.

InfoCision’s BPO services and pricings

This company is a direct marketing solutions provider offering everything from overflow support to complete outsourcing solutions and advanced training. Their services include:

  • Contact center/call center
  • Customer care/customer retention
  • Direct response
  • Direct response television
  • Analytics
  • Fundraising
  • Telethons
  • Inside sales support
  • B2B and B2C marketing
  • Customer acquisition and conversion
  • Appointment setting
  • Quality process solutions, and
  • PCI Level 1 Certification

The company serves a wide variety of industries, including business and consumer services, media, telecommunications, religious and political fundraising, health and human services, and volunteer recruitment. 

InfoCision’s Pricing

InfoCision offers a wide range of unbundled services and complete outsourcing solutions. Each customer’s needs are considered when building the custom services solution that fits them at the right price.

How InfoCision outshines its competition

InfoCision is committed to diversity in its employees and ownership and is consistently ranked one of the best employers in Northeast Ohio. They win Crain’s Leading Edge award every year, based on a formula that looks at earnings, employee compensation, growth rate, and other factors.

This award-winning company has a reputation for quality, winning the Marketing Via Phone (MVP) Quality Award every year since 1993 – the only company to do so. They’re committed to providing exceptional service and wonderful customer experiences.

Key executives

Craig Taylor (CEO)
Craig has been the company’s Chief Executive Officer (CEO) since 2003. As CEO, Taylor ensures that the long-term strategy of InfoCision aligns with the company’s vision and core values.

InfoCision reviews and comparisons

InfoCision is a world-class outsourcing provider headquartered in Akron, Ohio. Despite its multiple awards as a top employer in Northeast Ohio, current InfoCision employees offer only lukewarm employer reviews.

Some positions are offered competitive pay and flexible working hours along with other employee perks. Others, particularly call center positions, say they’re overworked, underpaid, and poorly treated by management. Only 28% of current and former employees would recommend InfoCision to a friend.

InfoCision’s contact information

InfoCision’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 330-668-1400.


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