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Grupo Unísono (Spain)

About

At Unisono, for more than 20 years we have been working side by side with our customers across the globe to meet their demands as well as our own.

We are a leading multinational company in multichannel contact centres, business process services and consulting, designed to enhance the customer experience.

Our company was founded with the aim of giving customers a differential value proposition; we work closely with our customers from end-to-end in their procedures, becoming their strategic ally and making their goals our goals.

We base our management philosophy on precision, flexibility, customisation and innovation.
All the personnel who make up our team undergo exhaustive selection and training process, and we source candidates with profiles that best fit each customer’s specific project.

Headquarters

-

Public or Private

Privately Held

Seats or staff

5,001-10,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

4,216,936

Domain Authority

29

Site traffic

3,196

OA ranking

-

Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Mayerly Higuera Torres, Directora RRHH

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

Contact information

44 01324 231010Unisono

https://www.grupounisono.es/

Social media

-

About Grupo Unísono (Spain): Review and comparison

Unisono is Business Process Outsourcing (BPO), contact center, and consulting company founded in 1999 committed to delivering customer and employee satisfaction. In 2021, Intelcia acquired Unisono to further its dedicated work in the customer service sector.

This award-winning company aims to be the industry leader through its innovative and flexible managing processes and technological solutions. The company has a “passion for detail, for innovation and technology, but above all passion for our customers.”

Grupo Unísono (Spain) Outsourcing

The merger with Intelcia accounts for the company’s workforce of 35,000 professionals operating from 72 offices and 18 countries. Unisono accounts for 9000 of the company’s employees and 16 offices in Spain, Chile, Columbia, and the United Kingdom.

On top of the company’s 16 offices, Unisono expanded by adding 11 operating centers in Spain, Madrid, Barcelona, Bigo, Gijón, and Valencia. Moreover, the company has five international locations in Santiago de Chile, Colombia, Larbert, and Scotland. 

Grupo Unísono (Spain)’s BPO services and pricings

Unisono offers many services within the consulting, business process services, and multi-channel centers sphere. Here are some of Unisono’s services:

  • Business Process Services:
    • Financial management,
    • Invoicing, orders, return, updating files,
    • Employee payroll, expenses, and others,
    • Document management, and
    • Incident management.
  • End-to-end multilingual and multi-channel customer management:
    • Inbound and outbound, 
    • Sales,
    • Customer care,
    • Click to chat and click to call,
    • SMS, 
    • Debt collection, 
    • Surveys,
    • Social media,
    • Email, and
    • Videocall.
  • Consulting:
    • Customer experience design,
    • Touchpoint analysis,
    • Quality planning,
    • Operations management,
    • Recruiting services,
    • Technology support,
    • Market research,
    • Operations analysis, and
    • Digital transformation.

Unisono’s pricing 

Pricing for the company’s services depends on a client’s duration and the extent of services requested. For more information on Unisono’s pricing, request an estimate here.

How Grupo Unísono (Spain) outshines its competition

Unisono currently serves over 100 loyal clients from various industries and countries. The BPO company stands out from its competitors through its management philosophy by “applying the concepts of precision, constant improvement and innovation to each and every one of our services.” 

In addition, the company ensures successful results for its clients through a rigorous candidate process to ensure an honest, approach-driven workforce.

The multinational company prides itself on its values of people, excellence, experience, technology, innovation, and precision. The company shows its dedication to its values by:

  • Creating empowered employees,
  • Methodical management solutions, 
  • Personalized solutions, 
  • 24/7 support, 
  • Innovative products and business models, and
  • Precision-focused management for optimal results and continuous improvement.

Key executives

Sandra Gilbert (CEO)

With over 20 years at Unisono, Sandra Gilbert became the CEO of Intelcia in 2021. Gilbert’s decades of experience in the commercial and marketing sectors account for her numerous endorsements for outsourcing, team management, business management, and team leadership skills.

 

María Sola Lasso (Director of Commercial and Marketing)

María Sola Lasso is the Director of Commercial and Marketing at Intelcia. Lasso entered into Intelcia in 2007 within the HR realm until she advanced her career into the commercial sphere as the Head of Marketing back in 2014.

Grupo Unísono (Spain) reviews and comparisons

Unisono’s clients praise the company for its in-house services, digital solutions, and customer satisfaction strategies. With decades of experience in the industry, the company’s international expansion and philosophy are why the company guarantees good results.

Grupo Unísono (Spain)’s contact information

Grupo Unísono (Spain)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 44 01324 231010Unisono.

References

https://www.glassdoor.com/Overview/Working-at-Unisono-EI_IE840085.11,18.htm

https://www.crunchbase.com/organization/unisono-1a87

Grupo Unísono (Spain) news, podcast & articles

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Grupo Unísono (Spain) videos & images

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