View all outsourcing firms

Grupo Unisono

2.9/5 • Glassdoor rating


At Unisono, for more than 20 years we have been working side by side with our customers across the globe to meet their demands as well as our own.

We are a leading multinational company in multichannel contact centres, business process services and consulting, designed to enhance the customer experience.

Our company was founded with the aim of giving customers a differential value proposition; we work closely with our customers from end-to-end in their procedures, becoming their strategic ally and making their goals our goals.

We base our management philosophy on precision, flexibility, customisation and innovation.
All the personnel who make up our team undergo exhaustive selection and training process, and we source candidates with profiles that best fit each customer’s specific project.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Mayerly Higuera Torres, Directora RRHH

Year Founded


Countries of fulfillment




Contact information

44 01324 231010Unisono

About Grupo Unisono: Review and comparison

Unisono is Business Process Outsourcing (BPO), contact center, and consulting company founded in 1999 committed to delivering customer and employee satisfaction. In 2021, Intelcia acquired Unisono to further its dedicated work in the customer service sector.

This award-winning company aims to be the industry leader through its innovative and flexible managing processes and technological solutions. The company has a “passion for detail, for innovation and technology, but above all passion for our customers.”

Grupo Unisono Outsourcing

The merger with Intelcia accounts for the company’s workforce of 35,000 professionals operating from 72 offices and 18 countries. Unisono accounts for 9000 of the company’s employees and 16 offices in Spain, Chile, Columbia, and the United Kingdom.

On top of the company’s 16 offices, Unisono expanded by adding 11 operating centers in Spain, Madrid, Barcelona, Bigo, Gijón, and Valencia. Moreover, the company has five international locations in Santiago de Chile, Colombia, Larbert, and Scotland. 

Grupo Unisono’s BPO services and pricings

Unisono offers many services within the consulting, business process services, and multi-channel centers sphere. Here are some of Unisono’s services:

  • Business Process Services:
    • Financial management,
    • Invoicing, orders, return, updating files,
    • Employee payroll, expenses, and others,
    • Document management, and
    • Incident management.
  • End-to-end multilingual and multi-channel customer management:
    • Inbound and outbound, 
    • Sales,
    • Customer care,
    • Click to chat and click to call,
    • SMS, 
    • Debt collection, 
    • Surveys,
    • Social media,
    • Email, and
    • Videocall.
  • Consulting:
    • Customer experience design,
    • Touchpoint analysis,
    • Quality planning,
    • Operations management,
    • Recruiting services,
    • Technology support,
    • Market research,
    • Operations analysis, and
    • Digital transformation.

Unisono’s pricing 

Pricing for the company’s services depends on a client’s duration and the extent of services requested. For more information on Unisono’s pricing, request an estimate here.

How Grupo Unisono outshines its competition

Unisono currently serves over 100 loyal clients from various industries and countries. The BPO company stands out from its competitors through its management philosophy by “applying the concepts of precision, constant improvement and innovation to each and every one of our services.” 

In addition, the company ensures successful results for its clients through a rigorous candidate process to ensure an honest, approach-driven workforce.

The multinational company prides itself on its values of people, excellence, experience, technology, innovation, and precision. The company shows its dedication to its values by:

  • Creating empowered employees,
  • Methodical management solutions, 
  • Personalized solutions, 
  • 24/7 support, 
  • Innovative products and business models, and
  • Precision-focused management for optimal results and continuous improvement.

Key executives

Sandra Gilbert (CEO)

With over 20 years at Unisono, Sandra Gilbert became the CEO of Intelcia in 2021. Gilbert’s decades of experience in the commercial and marketing sectors account for her numerous endorsements for outsourcing, team management, business management, and team leadership skills.


María Sola Lasso (Director of Commercial and Marketing)

María Sola Lasso is the Director of Commercial and Marketing at Intelcia. Lasso entered into Intelcia in 2007 within the HR realm until she advanced her career into the commercial sphere as the Head of Marketing back in 2014.

Grupo Unisono reviews and comparisons

Unisono’s clients praise the company for its in-house services, digital solutions, and customer satisfaction strategies. With decades of experience in the industry, the company’s international expansion and philosophy are why the company guarantees good results.

Grupo Unisono’s contact information

Grupo Unisono’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 44 01324 231010Unisono.


Grupo Unisono news, podcast & articles

No news, podcast & articles available for this BPO

Grupo Unisono videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.