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Forward BPO

2.1/5 • Glassdoor rating


Forward BPO specializes in the following services: Multi-Channel Customer Care, Tailored Technical Support, Effective Back Office Support, Versatile Sales Team, and Online Relevance through Digital Marketing.



Public or Private


Seats or staff



Unknown / Non-Applicable





Brad Norman, CEO

Year Founded


Countries of fulfillment




Contact information

+1 4849303988

About Forward BPO: Review and comparison

Forward BPO takes dedicated, talented employees and turns them into assets for clients all over the globe. Forward’s company culture of collaboration, individuality, fun, learning, wellness, growth, and more makes them one of the premier BPOs for your business.

Forward BPO has served customers for more than a decade, turning their hard work into results for your company. As they continue to grow and offer services worldwide, their mission is to deliver excellent growth for you.

With round-the-clock service and employees around the globe, namely the United States, United Kingdom, New Zealand, and Australia, Forward BPO is primed and ready to provide excellent business process outsourcing no matter if your company is just getting on its feet or is already well-established.

Forward BPO uses 38 different technologies to improve services to clients, including Viewport Meta, iPhone/mobile compatibility, and SPF. It’s clear they’re technologically prepared to meet your company’s needs.

Forward BPO Outsourcing

Forward BPO’s central location is in Mandaue City, Philippines. They recruit team members from around the world, allowing for remote work from anywhere. This will enable them to be easily reachable any time of day. 

They have offices in Brisbane, Australia, where many employees work in-office and remotely. Forward BPO is not limited by location, however, and maintains clientele from many different countries.

Forward BPO’s BPO services and pricings

Forward BPO offers services in 

  • Customer service
  • Technical support
  • Sales representatives
  • Marketing experts
  • Operations teams
  • IT/IS support
  • Human resources

They work to provide call center support for businesses.

Forward BPO’s pricing

Forward BPO pricing is dependent on your specific needs, so contact them directly for a quote.

How Forward BPO outshines its competition

Forward BPO saves your company time by outsourcing data entry and other call center related items. They benefit small businesses by offering cost-effective solutions, 24/7 service, and high-quality work.

Forward BPO helps you focus on your company’s core responsibilities, so the day-to-day operations run smoothly. They provide virtual assistants and talented employees to make your company as efficient as possible.

Key executives

Brad Norman (CEO)

Brad Norman founded the firm Taking You Forward, Inc in 2008., running it for nearly ten years before becoming the CEO of Forward BPO in 2017.  Norman works hard to create a thriving work environment to benefit both clients and employees.

Marie Bacaltos (Director of Operations)

Marie Bacaltos joined Forward BPO in 2017 after spending six years at Taking You Forward, Inc. She studied Supervision and Administration at South Western University, earning her degree in 2003.

Forward BPO reviews and comparisons

Forward BPO provides multi-channel customer care that’s tailored specifically to your business’s needs. They work with technical support, back-office support, and an intelligent and versatile sales team to help your company reach its goals.

Dedication and hard work are apparent in their customer service approach, and Forward BPO strives for excellence in everything they do. Choosing them for your company means a step in the right direction toward improved digital marketing and business services.

Forward BPO’s contact information

Forward BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 4849303988.


Forward BPO news, podcast & articles

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Forward BPO videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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