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Eperformax Contact Centers and BPO

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About

“ePerformax was one of the first contact centers in the Philippines when it was founded in 2002. Located in Makati City, ePerformax strives to draw the line between performance and price. At the meeting point of these two factors is the most cost-effective solution, and this is what they offer to their clients. Their range of services include customer care, change of address, data entry, credit dispute verification, credit balance refunds, third-party quality assurance, patient care and healthcare back office support. They assist clients / customers over phone, email and chat.

ePerformax is headed by Teresa Hartsaw, who was named Distinguished Woman of the Year by Call Center Solutions. She is also the winner of the Call Center Pioneer award by the Call Center Magazine. They provide best in class services to their clients, and are a PCI (Payment Card Industry) certified company. This means that all credit card information that passes through them will be 100% safe. ePerformax continuously trains its employees to deliver the highest level of quality when it comes to customer service. Their Global Communications & Management Academy, which they established in 2008, helps them achieve this goal.

ePerformax thinks differently – it aims to be the best, not the biggest.

Headquarters

-

Public or Private

Private

Seats or staff

5,001-10,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Domain Authority

17

Site traffic

1,083

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Teresa Hartsaw, President & CEO

Year Founded

2002

Countries of fulfillment

-

Sectors

-

Contact information

1 888 384 7004

http://eperformax.com

Social media

About Eperformax Contact Centers and BPO: Review and comparison

ePerformax is a successful outsourcing ally and Business Process Outsourcing (BPO) service that gives customers service that wows through recruitment, practical training, and performance management.

Through its 19 years of service, ePerformax has worked to bring forth unforgettable experiences to its customers with the purpose of evolution in mind.  The BPO is currently doing business in Pasay City and Metro Manila in the Philippines, with more than 6,500 employees.  The last reported revenue of ePerformax is between $50 and $100 million.

This high-performing contact center partners with its clients to understand the needs of the business and create solutions that make life easier.  Eperfomax uses data analytics to provide preventive options that turn needs improvements into the next best innovation for its partner.

Eperformax Contact Centers and BPO Outsourcing

ePerformax prides itself on the ability to integrate with any system seamlessly.  This gives them more time to focus on what matters most, providing their clients with executive-level support.  Their staff receive training to effectively communicate with customers on the channel that works best for them, whether that be via phone, email, chat, or social media.

 The firm is 100 percent dedicated to helping its clients reach their values of efficacy.  One will never have to worry about breaks in service as they operate in three different locations that work together to ensure this never happens. 

Eperformax Contact Centers and BPO’s BPO services and pricings

ePerformax is a trusted and powerful outsourcing partner that offers these exceptional services:

  • Omnichannel Customer Support
  • Executive Level Support
  • Customized Solutions
  • Content Moderation
  • Back-End Office Support
  • Customer Analytics & Insights
  • Multiple Industry Verticals
  • Automated Customer Solution
  • Seamless Integration
  • Serving English Speaking Customers
  • Certified Diverse Supplier

The contact center and BPO is also a successful and trusted partner of PayPal, T-Mobile, Lending Tree, Boost Mobile, Verizon, Sprint, eBay, Experian, and JP Morgan Chase & Co, to name a few.

ePerformax’s pricing

ePerformax’s pricing structure is dependent on the needs of its clients.  They understand how vital outsourcing is to the success of their clients and will work with them to create a high-quality package deal that meets and exceeds their needs.

How Eperformax Contact Centers and BPO outshines its competition

The firm takes pride in the ePerformax advantage that continually exceeds its client’s expectations.  As listed on their site, the advantage of their services are:

  • The Philippines is the number one location for the best customer support
  • Choosing staff members based on their ability to achieve company efficacy
  • Training that integrates cultural differences
  • 100 percent dedication to supporting and meeting their client’s needs
  • Seamless system integration
  • Three locations to ensure their clients don’t experience a break in service

In addition, ePerformax’s advantage has helped them create client relationships that have lasted more than ten years.

Key executives

Teresa Hartsaw (CEO)

Teresa Hartsaw has been the President and Chief Executive Officer (CEO) at ePerformax for 33 years.   Hartsaw is a recognized leader at the firm and at Performance Consulting Group (PCG) in Nashville, Tennessee.  She has successfully built two outsourcing agencies focused on learning and development to innovate and achieve client forecasts.

Eperformax Contact Centers and BPO reviews and comparisons

ePerformax is an ingenious and innovative contact center and BPO provider of solutions in the Philippines.  They are known for their ability to provide business insights and strategies that enhance customer satisfaction rates.  According to PayPal and DHGate.com, they are the definition of teamwork and unique recruitment and training strategies.

Eperformax Contact Centers and BPO’s contact information

Eperformax Contact Centers and BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 888 384 7004.

References

https://www.glassdoor.com/Overview/Working-at-ePerformax-Contact-Centers-and-BPO-EI_IE24103.11,45.htm

https://www.crunchbase.com/organization/eperformax

Eperformax Contact Centers and BPO news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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