View all outsourcing firms

ContactPoint 360, Inc

4.6/5 • Glassdoor rating


ContactPoint 360 is a leading business process outsourcing (BPO) company that specializes in providing exceptional customer support services to clients across various industries. With its headquarters in Toronto, Canada, ContactPoint 360 has been serving businesses since 2007, delivering customized solutions to meet their unique needs.

ContactPoint 360 offers a range of services, including customer service, technical support, inbound and outbound sales, and back-office support. The company’s team of highly skilled professionals is committed to delivering exceptional service, utilizing the latest technology and innovative strategies to provide clients with the best possible results.

At ContactPoint 360, we understand that every business is unique, which is why we work closely with our clients to develop customized solutions that meet their specific needs. Whether you need to outsource your customer service operations or require technical support, we have the expertise and resources to help you achieve your goals.

ContactPoint 360 has a proven track record of delivering results for clients across a range of industries, including healthcare, telecommunications, financial services, and e-commerce. Our commitment to excellence has earned us a reputation as a trusted partner for businesses looking to improve their customer experience and streamline their operations.

If you’re looking for a reliable BPO provider that can help you achieve your business goals, look no further than ContactPoint 360. Contact us today to learn more about our services and how we can help your business succeed.

What ContactPoint 360, Inc offers its clients

ContactPoint 360 offers a range of unique benefits to clients who partner with us for their business process outsourcing needs. These benefits include:

Customized Solutions: We understand that every business has unique needs and requirements. That's why we work closely with our clients to develop customized solutions that meet their specific needs and goals.

Multilingual Support: We have a diverse team of professionals who are fluent in multiple languages, allowing us to provide customer support services in a wide range of languages to clients operating in various regions.

State-of-the-art Technology: We utilize the latest technology and software to provide our clients with the most efficient and effective solutions. This includes advanced contact center platforms, speech analytics, and robotic process automation.

Experienced Professionals: Our team of professionals has extensive experience in providing exceptional customer service, technical support, and other BPO services. We ensure that our team members are highly trained and equipped with the knowledge and skills needed to deliver exceptional results.

Quality Assurance: We are committed to delivering the highest quality services to our clients. That's why we have a dedicated quality assurance team that monitors our performance and ensures that our services meet or exceed industry standards.

Scalable Solutions: Our services are designed to be scalable, allowing us to adapt to changing business needs and accommodate growth. This means that we can provide solutions that are flexible and scalable, no matter the size or scope of your business.

Cost-effective Services: We understand the importance of managing costs for businesses, which is why we offer cost-effective services that can help you save money while still achieving your business goals.

By partnering with ContactPoint 360, clients can benefit from these unique advantages and achieve their business objectives more efficiently and effectively.

ContactPoint 360, Inc company structure

ContactPoint 360 is a leading provider of customer experience solutions, offering a wide range of services to help businesses improve their customer engagement and increase loyalty. With years of experience in the industry, we have developed a reputation for delivering exceptional results and helping our clients achieve their goals.

Our team of experts works closely with each client to understand their unique needs and develop a customized solution that meets their specific requirements. We offer a range of services, including customer support, technical support, sales support, and back-office support, as well as digital marketing services such as SEO, PPC, and social media marketing.

At ContactPoint 360, we are committed to providing our clients with the highest level of service and support. We use the latest technologies and tools to ensure that our services are always up-to-date and effective. We also have a team of skilled professionals who are dedicated to providing our clients with the best possible experience.

If you're looking for a partner to help you improve your customer engagement and increase loyalty, ContactPoint 360 is the right choice. Contact us today to learn more about our services and how we can help you achieve your goals.


6285 Northam Dr Suite 400A, Mississauga, ON L4V 1X5, Canada, L4V 1X5, Mississauga, Ontario, Canada

Public or Private


Seats or staff




  • Energy
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Telecoms
  • Travel



Asad Mirza, CEO

Year Founded


Countries of fulfillment
  • Canada
  • India
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information

1 866-522-1464

About ContactPoint 360, Inc: Review and comparison

Founded in Ontario, Canada, in 2007, Contact Point 360 is a business process outsourcing (BPO) company that assists businesses with customer service experiences. As most will agree, customers are at the forefront of a company’s success. Having the proper procedures and protocols in place to increase satisfaction rates is critical.

As Contact Point 360 states on their website, they are working to create lifelong fans for the brands that they represent. When partnering with a company, they are pledging their loyalty to them. The firm will take all steps to ensure that the level of customer service that they execute is of the highest level.

With almost 5,000 employees, Contact Point 360 is one of the largest BPO’s globally when it comes to customer experience and support. Additionally, the company has grown by almost 10% in employee headcount in the past six months, making it clear that expansion is a guaranteed step soon.

ContactPoint 360, Inc Outsourcing

Many companies are pressed for staff availability when it comes to taking on additional tasks. While they often have employees assigned to customer service, it is difficult to add more resources to the department when calls pour in, and issues arise.

Contact Point 360 provides these outsourcing services for companies and helps them navigate high call volumes and customer resolution issues. Whether it’s a long-term or a temporary solution, the company is there to assist direct staff when needed.

ContactPoint 360, Inc’s BPO services and pricings

As a BPO focused on providing proper customer support for their clients, Contact Point 360 offers the following services:

  • Sales Support
  • Work From Home Integration
  • Customer Service Support
  • Customer Retention
  • Back-Office Support
  • Accounts Receivable
  • Collections Assistance
  • Omni-Channel Assistance
  • UX Development
  • User Testing
  • Website Development
  • E-Commerce Support
  • Technical Support

This list is not exhaustive by any means. In addition to the above, the company is constantly evolving to include necessary elements into its service offerings.

Contact Point 360’s pricing

Due to the personalized approach that Contact Point 360 offers with their services, they do not list pre-determined packages and pricing guidelines on their company website. Instead, they encourage prospective clients to reach out to a sales representative for a custom quote.

How ContactPoint 360, Inc outshines its competition

With a competitive advantage to the customer service niche in the BPO industry, Contact Point 360 provides top-notch service to its clients and the businesses they serve. With a large staff, they have many highly trained and knowledgeable associates to turn to for assistance in any topic and issue.

Key executives

Asad Mirza (CEO)

As a member of the Contact Point 360 team since January 2015, Asad Mirza works with his team to oversee all operations and expand the company. Through his role as CEO, he can administer direction to all departments and align with the needs of each.

Nicole Persad (Senior Training Manager)

Nicole Persad has been with Contact Point 360 since 2020. Since starting at the company, she has fulfilled the role of Senior Training Manager, recruiting and training new employees to the company.

ContactPoint 360, Inc reviews and comparisons

As one of the larger BPO organizations, Contact Point 360 works to retain customer relationships through the targeted services they offer. These options have been highly beneficial to the clients they hold worldwide, with many positive testimonials about the service and success they have acquired.

ContactPoint 360, Inc’s contact information

ContactPoint 360, Inc’s main headquarters is located in:

6285 Northam Dr Suite 400A, Mississauga, ON L4V 1X5, Canada, L4V 1X5, Mississauga, Ontario, Canada

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 866-522-1464.


ContactPoint 360, Inc news, podcast & articles

No news, podcast & articles available for this BPO

ContactPoint 360, Inc videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.