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4.3/5 • Glassdoor rating


The retirement plan industry is highly competitive. A delighted customer, plan sponsor or participant, makes a huge impact on the topline and bottom-line for Plan Providers, Record Keepers and TPAs. Congruent understands that delivering superior customer experience and better efficiencies is the key for providers to delight their customers.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Sathiyan Alagar, VP & Head of Operation

Year Founded


Countries of fulfillment




Contact information

1 (408) 725-7145

About Congruent: Review and comparison

Congruent Solutions is a leading Business Process Outsourcing (BPO) company with over two decades of experience providing exceptional customer experiences. Congruent Solutions has highly skilled and dedicated employees committed to providing the best possible service to their clients.

The company offers a wide range of services, including customer support, technical support, telemarketing, and data entry. The company has 313 employees and an estimated annual revenue of $56.7 Million.

Congruent Outsourcing

Congruent Solutions is headquartered in Chennai, India, and offers services worldwide. 

This company is mainly known for its customer support services. They provide excellent customer support through its team of skilled and dedicated agents. The BPO focuses mainly on retirement plans. They offer three leading solutions.

The first solution is cloud-based self-service, CORE. This solution entails a simple and quick online enrollment process and aims to empower sponsors and participants by neutralizing the expensive costs of running applications on legacy systems.

Additionally, the company offers back-office retirement administration processing that leverages your platform. This solution focuses on easing your seasonal workload, increasing bandwidth, and lowering resources and administration plan life cycle costs.

Their last primary solution is software development. The company boasts in-depth expertise in domain and technology, which helps them develop innovative software products that efficiently address your business needs. 

Congruent’s BPO services and pricings

Congruent Solutions offers a wide range of services, including customer support, technical support, telemarketing, and data entry. The company has an outstanding reputation for providing quality service and meeting the expectations of its clients.

  • Enterprise portals
  • Testing
  • Software development
  • Pension outsourcing
  • Application data migration
  • Mobile application development
  • Software and application maintenance
  • BPO outsourcing

The company offers services to various industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and telecommunications.

Congruent Solutions pricing

The company offers a variety of pricing options that are designed to meet the needs of its clients. Congruent Solutions also offers discounts and promotions on its services.

How Congruent outshines its competition

Being a retirement plan-focused BPO, Congruent Solutions has fewer competitors than other providers in the industry. However, it’s still important to compare Congruent Solutions with other leading BPO providers to understand its competitiveness.

In terms of size, Congruent Solutions is smaller than some leading BPO companies, such as Infosys and Tata Consultancy Services. However, Congruent Solutions has been growing rapidly and is now one of the largest BPO companies in India.

Key executives

  • Balaram Jayaraman (CEO and President)

Bala was a co-founder of the company and he has been the president since 1999. He has managed the company through diversification and tech investment. Helping the company emerge as the best when it comes to retirement services.

  • V. Chandrasekaran (Director and Co-Founder)

With 28 years of experience in software development and the BPO industry, he has helped the company stand at the forefront of the industry. He’s been a current advisor ever since.

Congruent reviews and comparisons

Congruent Solutions is a great choice for those looking for a retirement-focused BPO company that has a good reputation and is competitively priced. The company has received positive reviews from its clients. And compared to other BPO companies in similar size and space, Congruent Solutions is rated higher.

Congruent’s contact information

Congruent’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 (408) 725-7145.

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