$25 mil. - $50 mil.
About Cogito: Review and comparison
Cogito Corp is the brainchild of the most advanced thinkers in behavioral science technology combined with DARPA to create an innovative, intuitive, and intelligent AI solution for call centers. This software solution harnesses the power of communication to understand human behavior, including the means to detect, interpret, and market such information.
Since its creation in 2007, the company has utilized speech analytics technology in various markets, including the healthcare and insurance industries. Cogito Corp software solutions analyze millions of interactions, generating data points to improve their efficacy and efficiency.
Consequently, the firm is at the bleeding edge of CX in the customer fulfillment niche, helping thousands of call center agents foster better relationships with customers.
Cogito Corp understands that frontline call center professionals often represent the brand image of its clients and equips these agents with the tools required to meet and surpass key performance objectives.
The behavioral tech firm has a broad range of solutions for igniting workplace interaction and reducing agent burnout and attrition.
Moreover, Cogito Corp’s emotional intelligence coaching drives stronger engagement and improves overall operations. The company believes customer experience is at the core of its clients’ brands, regardless of product type or service.
According to its website, financial companies that use the company’s AI solutions have improved CX by 13% and first contact resolution by 9%. Cogito AI emphasizes high emotional intelligence per call across various environments, whether working remotely, in-house, or as a BPO resource.
Cogito’s BPO services and pricings
The tech company is present in various industries, including:
- Financial Services
- Technology & Telecom
- Travel & Hospitality
Amongst other services, the behavioral analytics firm offers real-time coaching and guidance services to clients worldwide.
Cogito Corp pricings
The company’s pricing is undisclosed and will depend on the client’s business requirements.
How Cogito outshines its competition
The firm’s behavioral analytics solutions do not stop at the desk of call center agents. Cogito Corp further arms supervisors with the relevant tools, including critical information, to safeguard customer data.
The company utilizes revolutionary features like Cogito True Sentiment at the highest business process level. This feature enhances conventional sentiment analysis while fine-tuning text analytics.
Cogito AI elevates the quality and reduces the cost of acquiring new accounts and servicing existing accounts. It also enhances debt collection, up-selling, and cross-selling. Improving human connection is at the core of the company’s vision for fulfilled call center agents and satisfied customers.
- Joshua Feast (CEO)
Joshua Feast has been the Cogito Corp Co-Founder and Chief Executive Officer since 2007. He has plenty of experience in senior management and has been mentioned in The Wall Street Journal, Forbes, and Fortune. Joshua Feast is a serial entrepreneur passionate about emotional intelligence technology and has an MBA from the MIT Sloan School of Management.
- Dr. Ali Azarbayejani (CTO)
Dr. Ali Azarbayejani has been the Cogito Corp Co-Founder and Chief Technology Officer since 2009. He has over three decades of experience developing cutting-edge computational technologies.