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Centro Global Solutions

About

Centro Global Solutions is a multi-national costumer solutions provider with the zeal to provide each of their clients with the best solutions available in the market. They provide extensive call center as well as BPO services to their client companies from around the world. The company employs some of the most diligent and efficient workers who produce the output that they promise. Their clientele ranges from new start-ups to well established enterprises in a myriad of industries. They are a group of visionaries who aim to create a purely client-centred service platform.

Services offered

They provide a plethora of services in the field of Telecom (to help manage inbound and outbound programs around the globe), healthcare (services like medical billing, claims processing and much more; HIPAA compliant), Technology (with a diverse group of highly skilled IT professionals to provide IT services), Automotive (providing services like BDC, analytics, warranty support and much more), Retail & E-commerce (helping retailers maintain their business dynamics efficiently) as well as Travel & Leisure (essentially managing support for online customers). They provide a level of services that are unparalleled in the industry and have set a new benchmark for their competition.

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Highlights

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Details

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About Centro Global Solutions: Review and comparison

Centro Global Solution provides innovative solutions to all of your contact center and BPO needs. 

The company began operations in 2009 and currently has between 1,000 and 5,000 employees. Centro Global Solutions operates out of its Winchester, VA, headquarters, where its knowledgeable team provides top-quality assistance to countless clients and brands.

This multinational boutique BPO agency provides exceptional customized services and superior customer experience. Furthermore, “passionate employees…” who “…passionately serve a wide range of clients” comprise Centro Global Solutions’ talented team.

With over a decade of experience, Centro Global Solutions has expanded its operations over the years. The company now provides BPO services in North America, Europe, the Middle East, and the Asia Pacific regions. The company’s last reported revenue was an impressive $155 million. 

Centro Global Solutions Outsourcing

Centro Global Solutions uses innovative CX technology to provide specialized services tailored to each client’s needs. The world of customer care is constantly evolving, and Centro Global Solutions is leading the way with its state-of-the-art services. 

The company provides customer support and engagement through a variety of methods, including phone, email, webchat, video chat, and social media.

Centro Global Solutions’s BPO services and pricings

Centro Global Solutions provides services for clients that cover a range of industries, such as:

  • Retail and e-commerce
  • Automotive
  • FMCG
  • Healthcare
  • Technology
  • Telecom
  • Travel and tourism
  • Gamings

Centro Global Solutions provides clients working within these industries with a range of specialized and innovative BPO solutions. These services include, but are not limited to:

Retail & eCommerce | Technology

  • Sales, product usage, and billing support
  • Customer care
  • Loyalty program management
  • Troubleshooting
  • Product returns and recalls

Automotive

  • Analytics
  • Roadside assistance programs
  • Maintenance reminders
  • Warranty support
  • BDC

FMCG

  • Brand visibility programs
  • Digital consumer engagement
  • Real-time reporting and analytics
  • Promotional activity solutions
  • Online merchandising

Healthcare

  • Reporting and analytics
  • Revenue cycle management
  • Technology implementation

Telecom

  • Technical support
  • Billing inquiries 
  • Customer retention
  • Mobile and wireless support
  • Call overflow

Travel and tourism

  • Hotel bookings management
  • Ticketing
  • Pre-sales chat
  • Quotes and packaging
  • Travel updates

Gaming

  • Phone and social media support
  • Email and chat support
  • Virtual reality

Centro Global Solutions pricing

The pricing of each service will largely depend on each customer’s individual needs. The company provides customized service packages tailored to each client. However, the company does offer prospective customers a free consultation. 

How Centro Global Solutions outshines its competition

What makes Centro Global Solutions one of the top-performing BPO services out there? Their commitment to building long term relationships with their clients by:

  • Providing customized care options
  • Capitalizing on a skilled team that encompasses four continents 
  • Leveraging their combined depth of experience

The company has continued to grow since it began in 2009, and it’s not stopping anytime soon.

Key executives

Sean Farag (CEO)

Sean Farag has been the CEO since the company’s inception in 2009. He brings over two decades of experience within global enterprises.

Centro Global Solutions reviews and comparisons

Centro Global Solutions offers boutique solutions to the BPO service industry. While there are no customer reviews, the company is continuing to grow both in size and revenue. Furthermore, Centro Global Solutions has many positive employee reviews on both Indeed and Glassdoor. 

Centro Global Solutions’s contact information

Centro Global Solutions’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+632) 579 9018.

References

https://www.glassdoor.com/Overview/Working-at-Centro-Global-Solutions-EI_IE701554.11,34.htm

https://www.crunchbase.com/organization/centro-global-solutions

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