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Centrevo

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About

We are BPO 2.0
As a Blake Group Company, Centrevo is a leader in the Business Process Outsourcing realm with over three decades of expertise. From our state-of-the-art head office based in Durban, we service clients in the UK and South Africa. These include leading brands and blue-chip clients in the following sectors:
• FMCG
• Telecommunications
• Retail
• Banking
• Motor Vehicle
• NGO/NPO
• Short & Long-term Insurance
• Other Financial Services

What Centrevo offers its clients

We tailor our Quality Assurance, Sales, and Customer Service offerings in line with your needs, brand identity, and relevant legislation. Our understanding and ability to blend People, Processes, and Technology lets us engage with your customers in a personalized and meaningful way. With an impactful message on the most prevalent platforms, we start conversations that matter and keep them going too.

How Centrevo outshines the competition

Our goal is to deliver effective solutions and services that relieve the internal pressures of your business, so you can focus on what you do best.

Centrevo company structure

Telco, Financial,Ecommerce, Edtech, Logistics, Energy

Sample highlight service offering of Centrevo

• FMCG
• Telecommunications
• Retail
• Banking
• Motor Vehicle
• NGO/NPO
• Short & Long-term Insurance
• Other Financial Services "

Headquarters

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Public or Private

Private

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Revenue

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Industries

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Highlights

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OA ranking

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Details

Executive

Trevor Chetty , Key Account Executive

Year Founded

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Countries of fulfillment

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Sectors

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Contact information

7 31 538 4199

https://www.centrevo.co.za

Social media

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About Centrevo: Review and comparison

As an innovative outsourcing leader, Centrevo has a reputation of more than 30 years of business process expertise. It has offered these services to clients located across the UK and South Africa. 

Based in Durban, South Africa, Centrevo delivers highly effective customized business solutions for clients across multiple industries, including banking, retail, insurance, telecommunications, and financial services. 

Currently, Centrevo has between 200 and 500 employees and has recently reported revenue of under $5 million

Centrevo Outsourcing

Centrevo is a Blake Group Company and local leader in Business Processing Outsourcing (BPO). The services offered by Centrevo specifically aim to enhance sales performance, increase and retain revenue, and drive gross profits. 

The customizable and scalable options available to businesses are designed to ensure that Centrevo can cater to the needs of their client base through state-of-the-art technology, a cross-functional team of professionals, and strong customer support capabilities. 

In addition, Centrevo is proud to be POPI Compliant, Level 1 B-BBEE, and a Registered Financial Services Provider with the FSP number posted on their website

Centrevo’s BPO services and pricings

Some of the many business service solutions provided by Centrevo include:

  • Sales Origination
  • Sales Retention Strategies
  • Quality Assurance 
  • Trend Analysis
  • Customer Support (Voice and Non-Voice)
  • Mystery Shoppers
  • Omni-Channel Customer Service
  • Email Response Service
  • Customer Surveys
  • Upselling & Cross-Selling

This company also collaborates with clients across a wide variety of industries, including FMCG, retail, banking, motor vehicles, NGO/NPO, telecommunications, short- and long-term insurance, and multiple kinds of financial services. 

Centrevo’s pricing

Due to the extreme variation in services provided and client industries supported, potential clients will have to contact the company directly. Get in touch via their online form to hear the pricing plans for the specific services required.

How Centrevo outshines its competition

As an innovative BPO, Centrevo prides itself in offering a wide range of top-notch business improvement and planning services. Some of the services, plans, and outcomes described on the company’s website include:

  • Customer support strategies that centralize and manage the customer life cycle, reduce the cost of customer voice support, and increase customer loyalty.
  • Quality assurance processes to create rapid turnaround, QA cost reduction, improve customer service quality, and increase customer satisfaction metrics
  • Sales and financial strategies for operational cost reduction, improved revenue, sales performance increase, and adaptive reporting

Additionally, Centrevo offers 58 million sales leads and customized business solutions for their client base. 

Key executives

Trevor Chetty (Key Account Executive)

After joining Centrevo in 2020, Trevor Chetty has managed customer relationships, managed business campaigns, created action plans, and much more as the company’s Key Account Executive. Chetty brings over a decade of Key Account Executive experience in addition to campaign management abilities to the role.

Centrevo reviews and comparisons

As a South Africa-based BPO provider with a wide variety of service offerings, we recommend comparing this company with other BPO solutions providers serving clients in South Africa and the UK, as minimal reviews are available at this time. 

 

Centrevo’s contact information

Centrevo’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 7 31 538 4199.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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