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Avantive Solutions

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About

Avantive Solutions company structure

We are a large BPO owned by a private equity firm.

Headquarters

12902 East 51st Street, 74134, Tulsa, OK

Public or Private

private

Seats or staff

1200

Revenue

45000000

Industries
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Pharmaceutical
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Highlights

Domain Authority

-

Site traffic

-

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

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Details

Year Founded

06/07/1988

Countries of fulfillment
  • India
  • Mexico
  • South Africa
  • United States
Sectors
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Output-based
Contact information

(267) 530-6849

https://avantivesolutions.com

Social media

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About Avantive Solutions: Review and comparison

Avantive Solutions offers businesses outsourcing solutions across a wide range of industries and using various technologies. Its platform gives clients access to leading technologies in various sectors.

The company is well-established in the outsourcing industry and has been providing business process outsourcing (BPO) solutions since its founding in 1988. Its operations span the North American, Latin American, and Asia-Pacific regions.

In its over 30 years of operations in the outsourcing industry, Avantive Solutions has earned recognition as a top sales partner of its many clients, including Fortune 500 companies.

Avantive Solutions Outsourcing

Avantive Solutions’ headquarters are in Tulsa, Oklahoma, US. As a global business solutions provider, it has offices in multiple countries, including Mexico, India, and South Africa.

The company aims to help businesses maximize the results of their operations through enterprise-level technologies, such as artificial intelligence (AI), machine learning (ML), voice analytics, and data visualization.

Avantive Solutions’s BPO services and pricings

The company offers various services across a wide array of industries. Its offered roles are designed to help businesses reduce costs and mitigate risks through customizable solutions and dedicated or shared resource models. 

Below are Avantive Solutions’ BPO services with a brief description of what each has to offer. A more comprehensive explanation of these services is available on the company’s website.

Outbound sales

A team of sales specialists trained to skillfully engage, educate, inform, and build rapport with customers. These sales associates will work closely with clients to create customized programs to help define goals, establish metrics, and achieve success.

Customer acquisition

Skilled sales professionals with extensive industry experience guaranteed to meet a client’s customer acquisition needs. 

Avantive Solutions’ customer acquisition specialists utilize the company’s technologies to help clients power marketing executions, improve customer experience, and propel their business’s growth.

Inbound sales

Avantive Solutions’ highly-trained inbound sales professionals are guaranteed to offer the right services at the right time. The company’s decades of experience give its agents a better understanding of the customer journey and make this process faster and more efficient.

Inbound customer care

The company guarantees to exceed client expectations with its efficient conflict resolution. This assurance is delivered through its tech-enabled, empowered, and highly-engaged workforce.

Customer experience

Avantive Solutions has the capability to deliver any Net Promoter Score required by its clients. The company utilizes a multi-pronged approach to meet and surpass its clients’ standards.

Its customer experience services include:

  • Internal monitoring and coaching feedback 
  • Dedicated training on Transactional NPS (tNPS)
  • Continuous education curriculum
  • Regular team discussions regarding Relationship and tNPS results
  • Quality teams focused on NPS monitoring and agent development

Avantive Solutions’ pricing

Contact Avantive Solutions for a detailed breakdown of the company’s pricing and services package.

How Avantive Solutions outshines its competition

The company leverages its technological capabilities and expertise to remain ahead of its competitors.

Avantive Solution features technological innovations, such as OmniTouch Voice Analytics, Artificial Real-Time Intelligence, and Rich Call Data. These functionalities give the company an edge over market competitors. Similarly, the company’s clients gain an advantage over their competition.

Key executives

Frank Pettinato (CEO)

Frank Pettinato is the present CEO of Avantive Solutions. He previously served as the GM of C3i Solutions before joining Avantive Solutions and held various other executive roles.

Avantive Solutions reviews and comparisons

Avantive Solutions understands the importance of keeping employees engaged and satisfied with their work. The company keeps its employees motivated through various staff development and community engagement activities.

Its employees enjoy many benefits, including 401k retirement packages, paid time off, and college savings plans.

Avantive Solutions’s contact information

Avantive Solutions’s main headquarters is located in:

12902 East 51st Street, 74134, Tulsa, OK

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (267) 530-6849.

Avantive Solutions news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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