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APEX Call Centers

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About

APEX was founded to provide businesses of all kinds a full-service center where they can have all their needs met. With over 6 strategic locations with qualified and trained employees in US, Mexico, and Philippines, we strive to create a partnership with our clients built on expertise and trust.

APEX is award winning ISO9001-2015 certified company, A+ BBB, PCI Compliant and HIPAA Compliant with our IQ Net and SOC2 compliances with state of the art onshore and nearshore facilities.

What APEX Call Centers offers its clients

Why Choose APEX?

30+ satisfied clients including biggest global brands
TOP Performer
Standardized security practices & requirements
Specialized recruitment of niche specialists
Budget & time commitment.
TOP KPI’s
Our services:

Customer Service
Technical Support
Chat Support
Email Support
Order Processing
Appointment Setting
Data Entry
Answering Service
Debt Collection
Industries expertise:

FinTech
Healthcare
Renewable Energy
Logistics & Transportation
Retail
Real Estate
Construction
Legal
Financial
Insurance
Collection
IT
Logistics
Business Services

How APEX Call Centers outshines the competition

Our mission:

Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all your business outsourcing needs. Using various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more.

APEX Call Centers company structure

Privately Owned.

Sample highlight service offering of APEX Call Centers

Bilingual accent free agents as low as $14.5 an hour.

Headquarters

2001 NW 64th, Suite 100, 33309, Fort Lauderdale, Florida

Public or Private

Private

Seats or staff

1500

Revenue

-

Industries
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Manufacturing
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Highlights

Domain Authority

0.5

Site traffic

7

OA ranking

-

Glassdoor rating

4.8

CrunchBase ranking

-

Details

Executive

Mike Monti, Founder

Year Founded

05/01/2017

Countries of fulfillment
  • Mexico
  • Philippines
  • United States
Sectors
  • Full service BPO
Contact information

888-350-1433

https://www.apexcallcenters.com

Social media

About APEX Call Centers: Review and comparison

This company was founded to provide businesses with a full-service center to meet their needs.

Serving over 30 large-scale and small-scale companies, APEX Call Centers is a call center and BPO service provider that offers efficient and client-centered service.

APEX Call Centers has been a company dedicated to telephone services since 2017. They combine technology and have experienced leadership that serves world-class companies and helps them achieve sustained growth.

APEX Call Centers have maintained steady growth and hope to continue increasing productivity.

This company also aims to meet its obligations, tripling the amount of current formal jobs and generating stable employment for its team members.

They ensure every customer loves their service and that their clients’ call center runs smoothly.

Further, APEX Call Centers value diversity, so you can be sure that all of your customers will be taken care of by their friendly and professional staff members.

APEX Call Centers Outsourcing

APEX Call Centers has over six strategic locations with qualified and trained employees in the US, Mexico, and the Philippines, and they strive to create a partnership with their clients built on expertise and trust.

This company provides quality answering services through various innovative strategies such as:

  • Inbound and outbound calling services
  • Around-the-clock customer support
  • Customer acquisition
  • Customer retention, and more.

APEX Call Centers’s BPO services and pricings

APEX Call Centers elevate customer satisfaction solutions fashioned to their needs. Their services aim to boost customer satisfaction and serve over 30 small and large companies.

APEX Call Centers offer a wide range of cost-efficient services, and their customer service is available 24/7, ensuring they are always ready to provide help when needed.

Here are their significant services tailored to their client’s requirements.

Inbound Call Center Services

APEX has dedicated professionals with the expertise to provide prompt and efficient responses while managing a high volume of customer calls.

Their top priority is to ensure that each customer interaction is convenient and a seamless experience.

Outbound Call Center Services

APEX Call Centers’ outbound services generate significant leads and increase sales. They have teams ready to give the best customer experience and can help you create a plan to maximize your ROI.

Industry-Specific Service

APEX’s agents are experts in the education industry and can help with any query or problem an industry client may have. 

BPO Solutions

APEX Call Centers is a call center provider with over 20 years of experience and knows the ins and outs of the industry. 

They have data solutions that can help businesses to the next level and ensure a win-win situation for every availed service.

Back Office Support

From data entry to customer service, this company has a team of virtual assistants dedicated to helping the client’s business to succeed.

APEX Call Centers pricing

APEX Call Centers’ pricing is not open publicly. However, they do provide a free quote.

If you wish to avail of their services, you may consult APEX Call Centers to get detailed information.

How APEX Call Centers outshines its competition

APEX is an award-winning ISO9001-2015 certified company, A+ BBB, PCI Compliant, and HIPAA Compliant with our IQ Net and SOC2 compliances with state-of-the-art onshore and nearshore facilities.

They proudly present their 30+ satisfied clients, including the most prominent global brands. APEX was awarded as a TOP Performing company with standardized security practices & requirements.

Key executives

Mike Monti (Founder)

Mike Monti advanced his career in the mortgage sector of the US economy by becoming a member of the President’s Club at Home Loan Centers, which LendingTree subsequently bought.

In 2014, he was one of the co-founders of AlianceTeleNet in Ortigas Manila, which is located in the Philippines. In a short time, it became the contact center in Metro Manila with the highest expansion rate.

After selling his interests in Alliance TeleNet in 2017, Mike Monti established APEX Call Centers in the United States and Mexico.

APEX Call Centers reviews and comparisons

“Working with APEX Call Centers is one of the best decisions I’ve made. APEX Call Centers takes the extra mile to provide quality call center service by understanding and learning about our industry. They listen and understand, giving factual and practical solutions. I’m never going to other companies anymore because of APEX Call Centers.”

-Evelyn (Verified Reviewer of APEX Call Centers)

APEX Call Centers’s contact information

APEX Call Centers’s main headquarters is located in:

2001 NW 64th, Suite 100, 33309, Fort Lauderdale, Florida

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 888-350-1433.

APEX Call Centers news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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