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APEX Call Centers

About

As a part of our Call Center Services, we do lead generation and business process outsourcing including app taking to customer service for various industries, the hottest one being Mortgage Lending since our founder has been in the mortgage industry since 1998. He has created some unique high converting, fully pre-qualified hot exclusive live transfers that are doing very successful. Each Buyer is currently increasing their daily and weekly calls as well as opening new offices to expand their business to a point that we have grown out of our current mortgage lead generation call center and moving to a much larger facility that fits up to 300 seats by which April is currently being built out. We own several call centers in the USA and Mexico which you’re more than welcome to visit anytime, we are in Costa Mesa, Rosarito-Tijuana and very soon Ensenada! We have state of the art systems including fully compliant, fully dynamic scripts that pre qualifies each call based on current mortgage guidelines and interest rates all the way to state of the art reporting to view daily results and review them. We do not bill our clients for calls that are under 2 minutes as we have a QA department only listening to calls to ensure we have the highest quality in the industry. We post leads into your CRM system live as the call is being transferred. We’ll completely manage your agents to make sure they are producing quality calls. Our call center is currently doing over 300 high converting Mortgage Live Transfers per day.

Headquarters

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Public or Private

Private

Seats or staff

201-500

Revenue

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Industries

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Highlights

Alexa ranking

73,666,980

Domain Authority

0.5

Site traffic

7

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Mike Monti, President

Year Founded

2017

Countries of Fulfillment

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Sectors

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About APEX Call Centers: Review and comparison

Apex Call Centers is known as an innovative support service that makes the most of technology. The company’s focus is on increasing online sales, optimizing conversion rates, and resolving shopper issues. In addition, they provide real-time online chat support for businesses looking to improve their ROI and engage their customers.

Apex Call Centers is a service provider that brings innovative technology and a leadership voice to the table. The company has been steadily growing since its opening in 2017 and now employs more than 150 people. In addition, they provide a variety of call center services.

APEX Call Centers Outsourcing

The headquarters of Apex Call Centers is in Rosarito, Baja, California, Mexico, with offices in California and Florida. 

The company was established to support the success of companies in reaching their goals. It does this by providing exceptional talent and opportunities for people to prosper in their careers.

Their infrastructure is one of the best in the industry, and they serve some of the most prestigious clients in the world. These include customer support, chat support, remote technical support, lead generation, sales, sales support, etc.

One of the fastest-growing BPO companies in the country, Apex Call Centers has decided to expand its client list and offer new services. It provides a comprehensive suite of back-office support solutions to accommodate all kinds of businesses.

APEX Call Centers’s BPO services and pricings

Apex Call Centers is a comprehensive BPO service provider for all your back-office support needs. Its client list is expanding every year. In addition to being located in Mexico, the company also has offices in Florida and California. 

The company has many satisfied clients who trust them with data processing, medical coding, billing, order processing, accounting, legal outsourcing, loan and credit card debt collection, and social media customer care. These tasks improve productivity and efficiency for Apex Call Centers and its clients.

They have a team of experts that will provide 24/7 support to customers in English and Spanish, and they provide services in customer support outsourcing, chat support and back-office support.

Apex Call Centers’ pricing

Pricing will be dependent on the needs of the business. Outsource everything or just parts of it to Q2 HR Solutions. It is cost-efficient and has advantages for businesses. You get the most accurate quote when you speak directly with them.

How APEX Call Centers outshines its competition

Their flexibility is what sets this company apart from their competition. They take action quickly to help our strategic partners grow their businesses. In addition, their network of call centers is strategically located in Latin America, which is where our customers are. 

Apex Call Centers has a team of bilingual chat agents that goes through a rigorous training process. Once these agents are trained, they immerse themselves in your products and services, website, and company as a whole.

Key executives

Mike Monti President (Founder)

Monti Co-founded AlianceTeleNet, which became the fastest-growing call center in Metro Manila. He eventually founded Apex Call Centers in 2017. He has an extensive background in call center operations.

APEX Call Centers reviews and comparisons

Apex Call Centers has received positive reviews from both clients and employees. Clients give this company a 5-star rating, stating that “they reduced the company’s total cost” of retaining employees and “excellent outsourcing partner. Best out of 15 vendors.”

APEX Call Centers’s contact information

APEX Call Centers’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call tel:+1-888-809-9848.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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