Apex America

Apex America is a leading BPO and Customer Experience (CX) company with over 20 years of experience in Latin America. Founded by Argentinian entrepreneurs in 2003, we have grown to a team of more than 11,000 professionals across six countries, becoming a strategic partner for over 50 global companies. We are a next-generation BPO that specializes in designing, implementing, and managing end-to-end solutions to deliver exceptional experiences across all customer service channels.

Our mission is to create a positive impact on the world, and this vision drives us to transform conversations with digital technology and industry-leading collaborators. We focus on understanding client needs to ensure every interaction counts, boosting brand loyalty and revenue for the companies that trust us.

What Apex America offers its clients

Our unique value proposition is our human-centric approach, which is powered by technology and data-driven insights. We define ourselves as a people-centered company where the well-being of our employees is a priority, because we know that only those who enjoy a great experience can create one for others. This culture of well-being is the foundation of our relationships with clients, built on trust and a focus on proximity and well-being.

As a strategic partner, we move beyond a traditional BPO role. We specialize in crafting bespoke, end-to-end solutions that are agile and flexible. Our consultative approach and operational excellence, based on best industry practices, allow us to transform our clients' operations with an innovative approach backed by extensive experience in diverse business verticals.

How Apex America outshines the competition

We outshine our competition through a combination of four key strengths that our clients consistently highlight:

Client Centricity: Our management and operational model is built on horizontal, close, and frequent conversations with our clients, placing them at the center of everything we do.

Agility and Flexibility: We adapt and customize our services to fit your needs, acting with speed and agility to design and implement successful solutions.

Advisory Model: Our consultative approach, combined with operational excellence based on industry best practices like COPC and Lean, allows us to transform your operations with an innovative approach.

Operational Excellence: Our data-driven culture, supported by analytics from voice and customer data, enables decision-making based on insights and continuous process improvement.

We are also the first and only Google Cloud BPO partner in Latin America for developing end-to-end digital solutions focused on CX. This partnership allows us to deploy cutting-edge technology and transform every contact into a valuable and growth-enhancing experience.

Apex America company structure

We are a private company that is a part of OneSource, a global alliance of leading BPO companies. This structure allows us to combine the capabilities of a global leader with the personal touch and cultural insight of a local partner. As a BPO with over 20 years of experience in Latin America, Apex America is a key player in this alliance, bringing its regional expertise to a global network. We are an operating subsidiary that was acquired on June 2024 by Vensure Employer Solutions.

Sample highlight service offering of Apex America

Our AI + Digital Services offering, powered by our partnership with Google Cloud, is a standout service. We implement smart automation and digital solutions that empower clients and their customers, delivering 24/7 service without friction. A prime example is our Advanced Speech Analytics solution, which analyzes over 3 million audio and text interactions to provide key insights for process optimization. This service not only improves the customer experience but also enhances operational efficiency and decision-making, offering a significant return on investment.