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AltCX

About

AltCX is the #1 destination for outsourcers that are tired of being an afterthought for a large BPO. They provide fully-managed support services for small and medium businesses, taking full focus on their client needs. As a boutique BPO, the company vets their employees and clients well to give them the best service they can get when outsourcing.

Currently, AltCX has 300 seats and provides multilingual support for businesses in the US.

AltCX office

AltCX in Manila is located in Ortigas Center in Pasig City, close to Metrowalk. Being in one of the business centers, their office has surrounding restaurants, leisure areas, and mixed-use buildings. This makes it accessible and convenient for both their clients and employees residing around the metro.

AltCX address

USA

  • Port St. Lucie, FL

Philippines

  • Pasig City, Philippines

What AltCX offers its clients

We are a true boutique company; we selectively do business with companies that have a small to mid-size outsourcing need. This allows us to give all of our attention to you, not an enterprise client that sucks up all of the resources you were promised in the sales process.

How AltCX outshines the competition

Through our firm stance of scale and commitment to not "selling out", we give our clients the comfort in knowing their business will always be a priority. We also have a unique corporate structure that allows us to be one of the highest paying BPOs in Manila at no additional cost to our clients.

AltCX company structure

We are a privately held company which allows us to focus less on our own financials and more on our clients and employees experience. No quarterly earnings and no board to answer to, which means even more time to improve how our company functions for you.

Sample highlight service offering of AltCX

Our team started altCX after many frustrating years at larger BPOs. We found that the corporate focus was too centered around internal financials and the resources were always allocated to the largest clients. With our hyper focus on mid-size clients and big company experience, we are able to avoid the most common pitfalls of a larger BPO and help you get the experience you envisioned when outsourcing,

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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