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AltCX

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About

AltCX is the #1 destination for outsourcers that are tired of being an afterthought for a large BPO. They provide fully-managed support services for small and medium businesses, taking full focus on their client needs. As a boutique BPO, the company vets their employees and clients well to give them the best service they can get when outsourcing.

Currently, AltCX has 300 seats and provides multilingual support for businesses in the US.

AltCX office

AltCX in Manila is located in Ortigas Center in Pasig City, close to Metrowalk. Being in one of the business centers, their office has surrounding restaurants, leisure areas, and mixed-use buildings. This makes it accessible and convenient for both their clients and employees residing around the metro.

AltCX address

USA

  • Port St. Lucie, FL

Philippines

  • Pasig City, Philippines

What AltCX offers its clients

We are a true boutique company; we selectively do business with companies that have a small to mid-size outsourcing need. This allows us to give all of our attention to you, not an enterprise client that sucks up all of the resources you were promised in the sales process.

How AltCX outshines the competition

Through our firm stance of scale and commitment to not "selling out", we give our clients the comfort in knowing their business will always be a priority. We also have a unique corporate structure that allows us to be one of the highest paying BPOs in Manila at no additional cost to our clients.

AltCX company structure

We are a privately held company which allows us to focus less on our own financials and more on our clients and employees experience. No quarterly earnings and no board to answer to, which means even more time to improve how our company functions for you.

Sample highlight service offering of AltCX

Our team started altCX after many frustrating years at larger BPOs. We found that the corporate focus was too centered around internal financials and the resources were always allocated to the largest clients. With our hyper focus on mid-size clients and big company experience, we are able to avoid the most common pitfalls of a larger BPO and help you get the experience you envisioned when outsourcing,

Headquarters

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Public or Private

Private

Seats or staff

11-50

Revenue

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Industries

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Highlights

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

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Year Founded

2019

Countries of fulfillment

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Sectors

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Contact information

+1-888-291-4681

https://altcx.com/

Social media

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About AltCX: Review and comparison

AltCX is a Business Process Outsourcing (BPO) service provider that caters specifically to meet the needs of small and mid-size companies. Unlike larger BPO solution providers who dedicate their resources to a handful of large corporate clients, AltCX focuses on providing personal, detail-oriented services for their clients.

This BPO service provider provides solutions for its client companies through several avenues, including voice, email, chat, and in-app ticketing. The highly skilled staff at AltCX offers support in several languages: English, French, Mandarin, Spanish, German, and Portuguese.

AltCX Outsourcing

AltCX invests in technology that makes a positive impact by increasing productivity and efficiency in the contact center. This BPO solutions provider provides an intimate working relationship with its client companies by emphasizing experience rather than scale. 

This BPO service provider also goes out of its way to provide a work-life balance for its staff members and highly flexible services for its client companies.

AltCX’s BPO services and pricings

This company offers various BPO services to handle administrative tasks so that its client companies are free to excel at their core competencies. Among the services they offer are:

  • Voice Support – various options to meet client companies’ voice needs, including Tier 1 customer service and sales
  • Live Chat – a form of communication rapidly becoming dominant in the realm of sales and customer service
  • Email Support – improves customer service and reduces cost by resolving customer issues on the first response
  • Social Media Monitoring –  providing vigilant posting and response
  • Managed Support Services – reducing costs and improving customer service through workforce management, quality monitoring, and IT support

AltCX’s pricing

AltCX never takes a “one size fits all approach” to providing its client companies with BPO solutions. Instead, each service package is designed in collaboration with the client to meet that client’s specific needs and goals.

Because of this flexibility and customizability, no two packages include the exact same services, and costs vary among clients depending on their unique needs.

AltCX provides a pricing calculator so that clients can obtain a cost estimate. Pricing estimates are based on the number of agents needed, the client’s location, hours of operation, and the desired frontline leadership ratio.

Prospective clients can also contact AltCX for a consultation and quote.

How AltCX outshines its competition

AltCX stands out among its BPO service provider competitors because of the intimate experience it offers its client companies. By focusing on small to midsize businesses, this BPO provider ensures that it can provide flexible, highly customized solutions.

Key executives

Currently, no information is available online about this company’s executives or any specific employees. 

AltCX reviews and comparisons

AltCX’s clients give this BPO provider high marks for its flexibility and the customizable nature of its service packages. Clients note that they feel individually valued by the company, unlike the experience with some larger providers.

Some clients report drastically improved productivity and bottom line thanks to the services provided by AltCX. Others note the exceptional skill of the customer service agents provided by this company.

AltCX’s contact information

AltCX’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call +1-888-291-4681.

AltCX news, podcast & articles

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AltCX videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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