About AltCX: Review and comparison
AltCX is a Business Process Outsourcing (BPO) service provider that caters specifically to meet the needs of small and mid-size companies. Unlike larger BPO solution providers who dedicate their resources to a handful of large corporate clients, AltCX focuses on providing personal, detail-oriented services for their clients.
This BPO service provider provides solutions for its client companies through several avenues, including voice, email, chat, and in-app ticketing. The highly skilled staff at AltCX offers support in several languages: English, French, Mandarin, Spanish, German, and Portuguese.
AltCX invests in technology that makes a positive impact by increasing productivity and efficiency in the contact center. This BPO solutions provider provides an intimate working relationship with its client companies by emphasizing experience rather than scale.
This BPO service provider also goes out of its way to provide a work-life balance for its staff members and highly flexible services for its client companies.
AltCX’s BPO services and pricings
This company offers various BPO services to handle administrative tasks so that its client companies are free to excel at their core competencies. Among the services they offer are:
- Voice Support – various options to meet client companies’ voice needs, including Tier 1 customer service and sales
- Live Chat – a form of communication rapidly becoming dominant in the realm of sales and customer service
- Email Support – improves customer service and reduces cost by resolving customer issues on the first response
- Social Media Monitoring – providing vigilant posting and response
- Managed Support Services – reducing costs and improving customer service through workforce management, quality monitoring, and IT support
AltCX never takes a “one size fits all approach” to providing its client companies with BPO solutions. Instead, each service package is designed in collaboration with the client to meet that client’s specific needs and goals.
Because of this flexibility and customizability, no two packages include the exact same services, and costs vary among clients depending on their unique needs.
AltCX provides a pricing calculator so that clients can obtain a cost estimate. Pricing estimates are based on the number of agents needed, the client’s location, hours of operation, and the desired frontline leadership ratio.
Prospective clients can also contact AltCX for a consultation and quote.
How AltCX outshines its competition
AltCX stands out among its BPO service provider competitors because of the intimate experience it offers its client companies. By focusing on small to midsize businesses, this BPO provider ensures that it can provide flexible, highly customized solutions.
Currently, no information is available online about this company’s executives or any specific employees.
AltCX reviews and comparisons
AltCX’s clients give this BPO provider high marks for its flexibility and the customizable nature of its service packages. Clients note that they feel individually valued by the company, unlike the experience with some larger providers.
Some clients report drastically improved productivity and bottom line thanks to the services provided by AltCX. Others note the exceptional skill of the customer service agents provided by this company.
AltCX’s contact information
AltCX’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1-888-291-4681.