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Allied Global

3.7/5 • Glassdoor rating


Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach.
This is what we do the best:

SALES | We optimize every call to convert it into a sale

CUSTOMER CARE | We create the best customer experience

TECH SUPPORT | We handle every call with a solutions approach

BACK OFFICE | We handle traditional and non-traditional tasks efficiently and accurately

QUALITY ASSURANCE | We ensure quality is monitored and measured

Technology Services | We optimize your database life-cycle



Public or Private


Seats or staff



$1 bil. - $5 bil.





Gabriela Gordo Triay, TitleVP of Corporate Culture, Communication and MarketingTitleVP of Corporate Culture, Communication and Marketing

Year Founded


Countries of fulfillment




Contact information

(502) 2496-0407

About Allied Global: Review and comparison

Allied Global is a key player within the contact center and Business Process Outsourcing (BPO) industry. The firm’s global headquarters are in Guatemala. Allied Global provides business and technology services to help companies grow and scale their operations. They offer cost-effective and efficient outsourcing.

This innovative BPO company serves as a “seamless extension” for its clients, helping businesses get to the next level “by providing solutions they need with outstanding results, complying with all regulations, and implementing the best technology solutions at the most competitive price.”

Allied Global began US operations in 2008, expanding through the acquisition of US-based company Marketlink in 2013. The company’s US headquarters is in Thorton, Colorado. Today the company has grown to over 6,500 employees with locations in four countries.

Allied Global Outsourcing

The firm began business operations in Guatemala in 2005 with a contact center of around 50 stations. In its early inception, the firm worked with local telecommunications companies before scaling to additional sectors. 

Upon US expansion in 2013, Allied Global began offering bilingual services. This PBO company prides itself on providing affordable, quality services and forming long-lasting business ties. While it continues global expansion the firm maintains its Guatemalan roots. 

Allied Global’s BPO services and pricings

Allied global strives to meet the needs of its clients by providing custom support services for both business and technology. Some services include:

  • Sales 
  • Customer Care
  • Technical Support
  • Back Office
  • IT Staff Augmentation
  • Cloud Migration
  • Software Engineering & Development
  • DevOps

Allied Global offers services to different industries with plans tailored to match client needs. This includes plans for start-ups, non-profits, fintech, telecommunications, and travel & hospitality sectors.

Allied Global’s pricing

Pricing varies based on specific client needs and the type of services requested. To get a quote companies can arrange a virtual meeting and explore different options. Allied Global also offers a 30 day free trial for all technology services.

How Allied Global outshines its competition

The firm champions several core values, including passion, excellence, respect, integrity, and accountability. Allied Global prides itself on business partnerships and delivering outstanding results. As noted on the official website, the firm excels in:

  • Meeting the needs of clients through an array of outsourcing services
  • Providing technology services to compete in a digital world
  • Innovation, experience, and skills to drive business value and growth
  • Helping clients communicate with customers more efficiently  
  • Fostering long-term client relationships 

Key executives

Manuel Gordo (CEO and Co-Founder)

Manuel Gordo has been intricate to the growth and strategy of the company since it began. He currently serves as president of the Contact Center and BPO commission of the Guatemalan Exporters Association (AGEXPORT).


Nevres Genc (Chief Commercial Officer)

Nevres Genc joined the company in 2015 and has undertaken several key roles, including Chief Operating Officer. His passion for excellent customer service stems from over fifteen years in the call center and BPO industry. 

Allied Global reviews and comparisons

Allied Global is a versatile BPO company with partners across several different industries. While we do not have any reviews for Allied Global, the firm touts a 99% customer satisfaction score for its technology services. We would suggest a comparison of the firm to other midsize BPO providers in Guatemala and the United States.

Allied Global’s contact information

Allied Global’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (502) 2496-0407.


Allied Global news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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