Awesome CX

Awesome Os is a customer service provider specializing in contact center operations, back-office support, web & software development, and graphic design. The company molds a personalized customer experience for hyper-growth internet and eCommerce companies. 

With 12 years of experience working with over 90 high-growth startups and midsize companies, Awesome Os’ results-driven approach is unmatched. 

Based in Davao City, Philippines, the company works through its innovatively designed call centers to provide “customer solutions… designed to serve each company’s needs and culture.” Additionally, the size of the company is about 1,000-5,000.

Awesome Os is an award-winning company operating from seven offices in Manila, Davao, and Los Angeles. In 2020 the company received a Modern Retail Award for its Los Angeles-based call center.

Year after year, Newsweek recognizes several of the company’s partners as America’s Best Customer Service Companies.

Awesome Os’ clientele is loyal, with its top 10 clients using its services for over six years. Even better, the company retains a customer satisfaction score (CSAT) of 96%, which is 8% above the industry average. 

The company specializes in customer support services for companies in the food, fashion, cosmetics, telehealth, and technology industries. Its services include:

• Tailored, end-to-end call customer service/call center services for
  • Voice calls,
  • Live chat,
  • Emails,
  • SMS/text, and
  • Social media.

• Up-sell & cross-sell retention through strategic positioning of a client’s new products and services for their customers.
• VIP white-glove service to drive its client’s brand loyalty and retention
• Back office support for administrative functions like
  • Data entry, 
  • Pricing,
  • Feature updates,
  • Order entry, 
  • Accounting, 
  • Payroll, and
  • Logistics

• Graphic design for menus, label creation, information leaflets, and more.

Awesome Os’s pricing Pricing for Awesome Os’s services is transparent and flexible. For more information on the company’s pricing, contact them here.

The company’s personalized customer service solutions are unique because they offer:

• Month-to-month service agreements
• No hidden costs 
• All-inclusive rates
• A team that acts as a company’s extension by replicating their culture to provide consistent service

Moreover, the company provides “strong associate retention for predictability and continuity.”

Eric Gist – CEO

CEO of Awesome Os, Eric Gist, has exceptional leadership skills in motivating and recruiting high-performing teams. He believes that having happy employees is equally as valuable as the company’s services. He is recognized and endorsed by many for his customer relationship management skills, outsourcing skills, and strategy skills. 

Edmund Lee – Founder and Chief Operating Officer

Founder of Awesome Os, Edmund Lee, is praised for his management, process improvement, and recruiting skills. He believes a stable company culture and satisfied employees are essential to providing exceptional services. 

With a 96% CSAT score, clients of Awesome Os commend the company for its responsiveness, ability to exceed expectations, and professionalism. One testimony, in particular, expressed that the company is “in a class of their own in the BPO industry,” emphasizing that “they truly do it all.”

Awesome CX’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.awesomecx.com

LinkedIn https://www.linkedin.com/company/awesomecx/

Facebook https://www.facebook.com/awesomeosinc/

In addition, you may email them at [email protected] or call 0949 910 4538.

https://www.glassdoor.com/Overview/Working-at-Awesome-OS-EI_IE2434386.11,21.htm

https://www.crunchbase.com/organization/awesome-os