MST Holding

MST Holding is a global group of companies specializing in multichannel and multilingual contact center services, combining advanced technology with a strong focus on service quality. 

The group delivers Business Process Services (BPO), consulting, and customer experience solutions that help brands to build stronger connections with their audiences across various communication platforms.

MST Holding collaborates with leading companies to streamline operations, enhance customer engagement, and boost performance through intelligent automation and innovative digital tools. 

The group’s portfolio includes:

• ESPIC, which provides BPO services and customer experience consulting;
• RunCall Systems, a provider of comprehensive multichannel customer service solutions, and
• eAlicia International, which supports businesses in quality control and process management.

eAlicia University offers specialized online training programs tailored to customer service professionals. C3 Consulting delivers targeted expertise in customer experience strategy, quality audits, and training, while C3 Digital focuses on AI-driven tools, including bots, text, and speech analytics. 

Business Banking Innovation (BBI), the group’s banking outsourcing division, enhances efficiency in financial operations through smart automation and process redesign.

MST Holding stands at the forefront of transforming customer service ecosystems. Organizations are able to elevate performance and deliver exceptional experiences in a rapidly evolving digital landscape.

MST Holding delivers high-value outsourcing solutions through its headquarters in Barcelona and strategic offices across Spain, Portugal, Colombia, and the United States.

It supports a wide range of industries, including automotive, banking, e-commerce, healthcare, HVAC, insurance, ICT, telecommunications, and home appliances.

MST Holding’s multilingual and multichannel approach allows businesses to connect effectively with global audiences while maintaining high service standards.

Each project is adapted to the specific needs of the client, helping them scale efficiently while maintaining control and visibility. 

MST Holding combines local expertise with global capabilities, offering tailored solutions that align with the business goals of companies seeking long-term, agile, and cost-effective outsourcing partnerships.

MST Holding’s featured services include: 

• Contact Center Solutions
  • Customer Service 
  • Technical Support 
  • Outbound Sales 
  • Backoffice Support

• 360º solutions
  • Quality Management 
  • Training 
  • Quality Audit 
  • eLearning

• Technological Solution
  

• • Bot Trainer 
  • IVR 
  • ASR
  • RPA

MST Holding’s pricing

MST Holding provides flexible pricing models tailored to fit each client’s specific operational needs. Its team works closely with businesses to create transparent, scalable cost structures that align with long-term goals and deliver clear, measurable value.

Companies interested in customized solutions can connect directly with MST Holding’s specialists through the contact form available on the official website to request a personalized quote and discuss the requirements in detail.

Standing out in today’s outsourcing industry takes more than just experience. MST Holding excels by blending innovation, scale, and a commitment to delivering measurable results for every client:

Proven industry experience

With over 27 years of expertise in multichannel and multilingual back office services, MST Holding brings unmatched knowledge and precision to every client project. 

This long-standing presence translates into greater efficiency, fewer errors, and faster response times, qualities that clients trust when outsourcing critical customer service operations.

Scalable global infrastructure

MST Holding operates more than 1,000 service positions across key international cities, including Barcelona, Madrid, Valencia, Zaragoza, Andorra, London, and New York. 

This robust infrastructure allows the company to handle high volumes of customer care services without compromising quality or delivery speed.

Exclusive tools and real-time monitoring

What sets MST apart is its use of proprietary tools such as the C3 Standard, eAlicia platform, and Speech Analytics technology. These solutions provide real-time visibility into service quality, enabling continuous improvement and immediate issue resolution.

Client-centered mission and vision

MST Holding’s mission focuses on creating tangible value for clients, employees, and society. Its vision reflects a forward-thinking approach, delivering adaptive, high-quality services backed by innovation and flexibility.

Commitment to standards and sustainability

MST Holding holds ISO 9001, ISO 27001, and ISO 14001 certifications, reflecting strong policies in quality management, data security, and environmental responsibility. These standards reinforce the company’s dedication to reliability, safety, and long-term impact.

MST Holding continues to lead in performance, reliability, and client satisfaction.

Jessica Barceló (CEO)

Jessica Barceló leads MST Holding’s International Business Unit, overseeing the full client journey from sales to service delivery. She brings a strong commercial background combined with deep expertise in technical services and international operations. 

Her leadership focuses on strategic planning, P&L management, and driving business growth across global markets. 

Jessica has built and led high-performing sales and operations teams, known for her talent development, consultative sales skills, and ability to adapt quickly in dynamic, multicultural environments.

MST Holding is an established provider of contact center solutions based in Spain, recognized for its multilingual capabilities and advanced customer service technologies. 

Although client reviews are currently limited, comparing MST Holding with other leading contact center providers across Spain, the broader EU, and the USA can offer a valuable perspective.

Evaluating service scope, innovation, and industry expertise across providers allows for a clearer understanding of MST Holding’s positioning. This comparison supports a more confident and strategic decision for your business needs.

MST Holding’s main headquarters is located in:

Urgell 240-250 Floor 7 , 08036 , Barcelona, Catalonia, Spain

Further, you may virtually reach out the company through the following contact information:

Website https://www.mstholding.com

LinkedIn https://www.linkedin.com/company/mstholding/

Facebook N/A