Vertex Group of Companies

Vertex Global Services (Vertex Group of Companies) is an outsourcing and technology-led business services company headquartered in Gurugram, Haryana, India. Founded in 2016, it provides customer experience management, managed services, human resource outsourcing, IT help desk, analytics and AI-driven solutions to startups and global enterprises. The company operates internationally, with a presence in the US, UK, Canada, Nepal, the Philippines and the Middle East.

Customer experience is at the core of its offering. Vertex handles CX management for clients and has an agent assist capability that supports front-line staff during customer interactions. The company says it has handled more than one million customer interactions since 2016 and supports clients in multiple languages across several countries.

Its wider service portfolio includes managed services, human resource outsourcing, IT help desk support, a virtual assistance service called V Assist, analytics, generative AI solutions, and BIM and CAD services for engineering and construction work. The company also offers staff augmentation, and it groups some of its offerings under the brands Vertex Next, Vertex Academy and VCosmos, which extend to digital marketing, event management and e-learning.

Vertex describes its approach in terms of purpose-driven impact, global reach with local expertise, an innovation-first culture and scalable, custom solutions that grow with each client. Its stated mission is to fuel client growth through outsourcing solutions driven by innovation, technology, quality and integrity. One published case study describes a scalable workforce management programme for a leading Indian lifestyle retailer specialising in beauty.

According to its website, Vertex has been ranked 19th among the most innovative outsourcing companies and has been recognised as a Best Place to Work since 2020. The company also reports recognition as one of India’s best companies in solutions and consulting.

Vertex serves clients in investments, finance and economy, banking, financial services and insurance, non-banking financial companies, eCommerce, logistics, health technology, hospitality and travel, and automotive. It suits enterprises and growing businesses that want an India-headquartered partner with an international footprint for customer experience, HR outsourcing, IT support and analytics under one relationship.

Vertex Group of Companies’ main headquarters is located in:

Plot no, 70, Phase IV, Udyog Vihar, Sector 18, , 122016, Gurugram, Haryana, India

Further, you may virtually reach out the company through the following contact information:

Website https://www.vertexglobalservices.com

LinkedIn https://www.linkedin.com/company/vertex-global-services/

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