Auxilio Business Solutions Pty Ltd is an Australian-owned outsourcing company that provides offshore staff and managed services from delivery centres in Nepal, India and the Philippines. The company says it has been providing outsourcing solutions since 2008. Its name comes from the Latin word for “help”, which reflects its stated aim of helping businesses grow by taking non-core work off their hands.
Auxilio positions itself as a one-stop shop for any task that can be done remotely. Its services include contact centre outsourcing for call handling, live chat, email and ticket support; IT team extension and offshore software development; website design and development; e-commerce solutions; digital marketing, including social media management and graphic design; search engine optimization; sales support; and virtual assistants for general administrative work.
The company follows a straightforward engagement process. A client first provides a job description, and Auxilio then recruits and shortlists suitable candidates from one of its offshore centres. It prices each role as a simple cost per person with no additional overheads. After a few days of free product training, the dedicated staff member reports to the client daily, while Auxilio manages the office space, IT equipment, power and other operational costs in the background.
Clients receive weekly and monthly reports on output, and Auxilio offers a satisfaction guarantee on the staff it provides. The company highlights integrity, a customer-centric approach, transparency and technology as its core values.
By hiring through Auxilio rather than locally, businesses can access qualified staff at a fraction of the cost of full-time local employees, while avoiding the expense of office space, furniture and equipment. This makes the model attractive to small and mid-sized Australian businesses that want to scale customer support, marketing or development capacity without a large up-front investment.
With its head office in New South Wales and teams across three Asian outsourcing markets, Auxilio combines local business understanding with offshore delivery for companies looking to build dedicated remote teams.
