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Self-Service Portal

Definition

What is a Self-Service Portal?

A self-service portal is a website or app that consists of self-help and self-service functions. This enables and empowers the customer to perform transactions, access their needed information, request services, or resolve issues quickly and conveniently without the help of a customer service agent.

Self-service web portals are easily accessible, user-friendly, and accessible via desktop or mobile devices. Self-service portals help companies save on money, time, and effort of customer service representatives.

Benefits of a self-service portal

Some benefits of using self-service portal include:

  • Customer service agents can save their time and effort. They can also focus on their core responsibilities;
  • Customers will have improved knowledge of the product;
  • Customers are taught to fix issues on their own, which makes it less likely to be an issue again;
  • It enhances customer experience and strengthens the customer’s opinion of the company.

 

What is a Self-Service Portal
What is a Self-Service Portal

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