Queue Management

Definition

What is Queue Management?

Queue management is the approach and set of principles and tools used for a more manageable and optimized queueing system. Queue management aims to control customer flow, streamline the queueing experience, and reduce customer waiting times.

There are four types of queues: structured, unstructured, kiosk, and virtual queues. Companies, especially in the retail industry, have a queue management system to control queues and enhance customer experience.

Benefits of a queue management system

A queue management system is not only for the benefit of the customers, it also helps store managers and head offices in a variety of ways:

  • Improved crowd management
  • Enhanced working environment
  • Optimization of store layout
  • Customer behavior evaluation
  • Better employee performance tracking

 

What is Queue Management
What is Queue Management
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