Home » Glossary » Nuisance call

Nuisance call

Definition

What is a nuisance call?

A phone call is considered a nuisance call if it is unexpected or unwanted by the receiver. Calls that try to sell or offer something are a common kind of nuisance call.

What is a nuisance call
What is a nuisance call?

Types of nuisance call

There are different types of nuisance calls:

Live marketing and sales calls

These are calls when a real person on the other end is trying to market something, promote a product or service, or sign you up for charitable donations.

Recorded marketing and sales calls

These are calls in which you hear a recorded message hoping to sell or promote a product. The message might also encourage you to dial a button in order to talk with someone.

Abandoned calls

Some call centers have a system that automatically dials your phone number, and when you pick up and there’s no available agent to connect you to, it becomes an abandoned call. You will instead hear a recorded message that the provider is trying to reach you.

These are most common in various call centers that use automatic dialing systems.

Robocalls

These are recorded messages trying to sell something when you answer the call. These calls are prohibited in many regions and are also likely to be scams.

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.