What is a customer support virtual assistant?
How a business cares about its customers is defined by the quality of customer service that they provide. Customer Support Virtual Assistants are remote customer service providers responsible for providing the best customer service to attract, retain, and satisfy customers. Their responsibilities range from handling customer complaints to answering queries and being brand “ambassadors.”
Responsibilities of a customer support virtual assistant
Customer Support Virtual Assistants are in charge of answering customer queries via phone or the company’s social media sites, handling complaints, dispatching calls, processing orders and payments, and more. While most customer service providers are outsourced to call centers in the Philippines or India, some smaller-sized companies with lesser number of customers opt to hire just one or two virtual assistants for their customer support needs.