Home » Glossary » Callback

Callback

Definition

What is a callback?

A callback is any executable code sent as a reply to another program, expecting that the other program will call back the argument at a predetermined time. This execution can occur right away, as in a synchronous callback, or it can take place later, as in an asynchronous callback.

A security feature calls the dialed-in user back to confirm that they are who they claim they are. They are permitted access after the callback and verify the username, password, and any other information.

There are two kinds of callbacks. Each controlling data flow differently during runtime:

  • Blocking callbacks (also known as synchronous callbacks or just callbacks) 
  • Deferred callbacks (also known as asynchronous callbacks)
What is a callback?

Importance of callback in call centers

Your clients will not have to wait in long lines if you use Callback software. They will instead wait for an agent to call them. Customers will appreciate you even more if they are used to callbacks.

Further, your call center’s callback feature ensures that you connect with each caller, even if they cannot reach you the first time. As a result, it will lower abandonment rates, improve the success of your contact center, and raise your earnings.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.