• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » Call Greeting

Call Greeting


What is a call greeting?

A call greeting is a short sound played to callers when they dial one of the shared numbers from a particular company or business. The first impression it makes impacts the customer’s mood and their trust in your company. 

The call greeting should be distinctive, reinforce critical brand awareness, and establish a meaningful rapport. In addition, it will make the consumer feel comfortable discussing their problem. Therefore, it is always vital to consider how and what your call center welcome should be. 

What is a call greeting

The necessity of a call greeting

The importance of a call greeting in the customer experience may appear simple. Still, it is the first thing your employees will say to a customer on every call, the initial impression, and the time they offer themselves and the firm to them.

Call center success depends on effective tailored call greetings and call openings. Although each call center staff is trained to give a generic call greeting, some still consider what kind of greeting they want the consumer to receive.

When callers connect with your call center, the welcomes and voice messages they hear create an atmosphere for the entire conversation, improving customer satisfaction and loyalty. 

Establishing and monitoring your call center’s call greetings and voicemails regularly might mean the difference between offering a satisfactory customer experience and exceeding customer expectations.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image