• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » Business as usual (BAU)

Business as usual (BAU)


What is business as usual (BAU)?

Business as usual (BAU) refers to an organization’s day-to-day routine. It covers work performed to meet contract requirements or duties that are critical to the company’s daily operations.

It is a common expression used to emphasize an uninterrupted course of activities despite major holidays and unfavorable circumstances such as storms or, as in recent times, a pandemic.

What is business as usual (BAU)

How to encourage employees when doing business as usual

Business as usual, especially in these challenging times, can be difficult as management has to consider the workforce as well. Employees may not be equipped or mentally ready to keep the operations going.

In this case, here are some tips to encourage your teams during business as usual.

Ensure that the entire team is involved

Management should ensure that every team member knows the new processes involved in BAU. There will be no disparities in productivity between members and management if everybody knows the role they have to fulfill and expectations are clearly set.

Maintain communication

As with other business aspects, proper communication is the key to workplace harmony and engagement. Management should organize team and corporate meetings to reaffirm the common knowledge of BAU.

Monitor the teams

Management must introduce change and monitor departments on a normal course basis to ensure that they are comfortable with new systems or procedures.

It will be simple for members to keep track of any new words that occur inside the organization and ensure they are implemented correctly.

How to encourage employees when doing business as usual

Difference between BAU and project work

In the context of standard functional operations, normal execution is paramount to maintain efficiency and continuity.

As part of ensuring employees keep up smoothly with business as usual, it’s important to distinguish whether they’re working on a project or just operating as normal.

Business as usual

  • Daily routines and procedures are the same.
  • The same outputs are produced.
  • The work is ongoing and not time-bound.

Project work

  • A new product or product modification is introduced.
  • Output needs to be produced within a specific amount of time.
  • Some changes are applied to procedures, including the creation of a new BAU.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image