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3.0/5 • Glassdoor rating


The Whistl Group operate in the logistics arena providing high quality delivery management services, with leadership in business mail and a growth position in the parcels, fulfilment, contact centre and doordrop markets.

Parcelhub, part of the Whistl Group, provides bespoke multi-carrier delivery management, proactive tracking support and tailored fulfilment services to small and medium-sized retailers, brands and wholesalers who cannot access large scale discounts available to large volume mailers.



Public or Private


Seats or staff



$500 mil. - $1 bil.





Nick Wells, CEO

Year Founded


Countries of fulfillment




Contact information

01628 702 965

About Whistl: Review and comparison

Whistl specializes in outsourced UK customer contact center services that are designed to support inbound and outbound channels. They help focus on critical businesses, managing customers’ interactions, and confirming they have the best experience possible.

With over 20 years of experience in customer service, Whistl has a team of approximately 350 experts with knowledge and an average background of 9 years helping customers answer their concerns. Their success in this field is shown by their customer retention (14 years). They provide first contact resolutions as well.

They have an extensive list of services that can support your business’ customer service needs no matter what industry. 

Whistl Outsourcing

Whistl is located in Marlow, England; additionally, Parcelhub is part of their group, which is a multi-carrier delivery operating in six depots and two fulfillment centers.

They have contact center services for several industries, including automotive, eCommerce, retail, telecoms, and public sectors. 

Whistl’s BPO services and pricings

Whistl is the leading logistics specialist with efficient, high-quality, and competitively priced services worldwide. With so many fields they can assist in, let’s dive into some of the contact center services they are known for. 

In customer service outsourcing solutions, Whistl answers specific questions and relies on its reputation to ensure that online sales continue. Purchasing via the internet has become an everyday task for some. 

Knowing that there is someone to provide solutions when needed creates a better online shopping experience. Their agents can provide information on products and services with detailed descriptions that maximize revenue and enhance the customers’ experience. Furthermore, they give post-sales support and constantly improve via the customers’ feedback. 

Whistl’s outsourced UK call center services are functional and financially beneficial for organizations since owners can extend open hours, increase flexibility, and remove fixed employment. Moreover, they can lower IT costs and balance overflow call handling. 

Finally, their data capture services collect and record customers’ details legitimately and securely store them. Since most of the time, they share crucial information, the process to keep their trust and information is important. Whistl can ensure that you are handling credit card information and so forth compliantly while gaining insight through surveys, data analysis, and improving your overall objectives as a business owner. 

Whistl’s pricing

Their pricing is unknown and unlisted on their website, but their services are simple, personal, customer-focused, and straightforward. They can additionally provide services in the following:

  • Advertising
  • Mail delivery solutions
  • Fulfillment services 
  • Parcel delivery

All of these aim to give you feedback and solutions while saving time, money, and improving your services with protection and guarantees. 

How Whistl outshines its competition

Whistl believes that once a business understands its customers, it can recognize what their values are and what defines a good contact center. Their agents have experience working with many different customer relationship systems and are provided rigorous training in various platforms that enable them to deliver the level of service needed.

Key executives

Nick Wells

Wells has been the CEO at Whistl for seven years, with other experience as a Chairman at Lifecycle Marketing and a CEO at TNT Post UK. He attended the University of Warwick.

Whistl reviews and comparisons

Based on its positive reviews on Glassdoor, Whistl would be an ideal place to work in a positive, flexible environment. 44% would recommend working there to a friend, while 74% approve of the CEO.


Whistl’s contact information

Whistl’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 01628 702 965.


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