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3.9/5 • Glassdoor rating


From sales to service, and content moderation to credit management, Webhelp are an end-to-end partner across all B2C and B2B customer journeys.

What Webhelp offers its clients

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

How Webhelp outshines the competition

By choosing Webhelp they access the passion and experience of 120,000 game-changers from more than 140 locations in 60 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day.

Webhelp company structure

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys.

From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 120,000 passionate employees across more than 60 countries thrive on making a difference for the world’s most exciting brands.

Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.


3 Rue d'Héliopolis, 75017 , Paris, France

Public or Private


Seats or staff



Over $5 bil.

  • Financial Services
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Olivier Duha, Chief Executive Officer

Year Founded


Countries of fulfillment
  • France
  • Greece
  • India
  • South Africa
  • Spain
  • United Kingdom
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
Contact information

33 426210844

About Webhelp: Review and comparison

Webhelp is a versatile Business Process Outsourcing (BPO) firm located in France that offers a plethora of BPO services in four main categories. 

Founded in 2000, Webhelp’s goal has been to provide a groundbreaking business model that leverages online and digital technology. Their unique solution designs and the top-quality skills of their people create long-lasting and valuable customer relationships. 

The company is expansive, with over 10,000 employees that are spread over 170 locations across 50 countries.

Webhelp Outsourcing

Webhelp has headquarters in Paris, France, though it has over a hundred locations spread out worldwide. 

They have an incredibly diverse portfolio of services they provide, including customer experience, customer engagement, general BPO services, and specialist services.

This company also serves a wide range of industries, including travel and leisure, fashion, retail and commerce, utilities and public services, telecommunications, healthcare, and media, among many others.

Webhelp’s BPO services and pricings

Webhelp offers a host of services to help both startups and established businesses get a boost. It focuses mainly on customer engagement, customer experience, business process outsourcing, and specialist outsourcing. 

Their services include: 

  • Sales
  • Technical Support
  • Commercial Assistance
  • Consulting Services
  • Technology Services
  • Analytics and Managed Services
  • Legal Services
  • Digital Services
  • Payment Services
  • Enterprise Services
  • Healthcare Services
  • The Nest — Solutions for startups

Webhelp’s pricing

Webhelp’s pricing is not listed on its website, but prices most likely fluctuate depending on client needs, turnaround time, and the type of services provided. You can contact them for a quote on pricing.

How Webhelp outshines its competition

Webhelp, above all else, prides itself on its people-first approach to business. They do their best to continuously serve customers to the best of their abilities by quickly solving problems and responding to inquiries, among many other things.

What sets them apart is that upper management is willing to take risks for their clients. Some businesses like to work within their comfort zones and minimize risks, but Webhelp strives to meet these challenges head-on and deliver for its clients.

One way Webhelp keeps up this outstanding morale among their employees is by celebrating everyone’s contributions. 

Webhelp has also committed itself to its #MoreMovement and #MoreForPlanet movements. These movements include social and environmental commitments to make the world of business and the world at large a better place.

Some of these achievements include:

  • Webhelp Suriname signing the Paramaribo LGBTQ+ charter 
  • Webhelp Ivory Coast being recognized as a Disability Committed Company
  • Webhelp UK’s installation of Automatic External Defibrillators (AEDs) on all of its sites, in addition to all of them being accessible to the public. 

Some of Webhelp’s goals for the next few years are to have 40% of their leadership teams be women and hire 10-15% via impact recruiting by 2025.

Key executives

Omar Bailey (Chief Executive Officer)
Omar Bailey is the Chief Executive Officer of Webhelp, but little other information is available about them.

Webhelp reviews and comparisons

Webhelp is a Business Process Outsourcing firm located in Paris, France. Webhelp has a three-star rating on both Glassdoor and Indeed. We recommend comparing Webhelp to other BPOs in France and across the European Union.

Webhelp’s contact information

Webhelp’s main headquarters is located in:

3 Rue d'Héliopolis, 75017 , Paris, France

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 33 426210844.



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