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United Call Centers Ltd.

About

United Call Centers is Your Global Strategic Partner in Digital Call Center Solutions. We provide quality services to increase efficiency and optimise costs of your customer support, telesales, tech support and online marketing activities.

Our comprehensive service portfolio includes call center services, telesales, HR and outplacement, training, quality excellence, project management & consultancy, and software development.

We have been pioneering the home-based contact centre model and we support every language and every timezone on the native level with at home professionals.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

12,352,601

Domain Authority

15

Site traffic

1

OA ranking

-

Glassdoor rating

4.6

CrunchBase ranking

-

Details

Executive

Zsolt Szmolinka, Chief Executive Officer

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

Contact information

44 (20) 80890904

https://unitedcallcenters.co.uk

Social media

About United Call Centers Ltd.: Review and comparison

Founded in 1999, United Call Centers Ltd is a business process outsourcing (BPO) company that focuses on human resource tasks and call center operations. With its headquarters in Hungary, it can serve a unique market that otherwise is without BPO resources. 

The company’s official website states that they provide sustainable, global, and compliant call center services with a Multi-lingual approach. Not only do they help with customer resolution support and call center operations, but they also fulfill human resource necessities that comply with all regulations and Global laws.

With 500 employees on their staff roster, United Call Centers Ltd is considered a large BPO organization. With the increasing demand for BPO services and especially for call center support, the firm will likely continue to grow in the future.

United Call Centers Ltd. Outsourcing

As multiple award winners, including recognition as being a disability-friendly workplace and the Pegasus award, United Call Centers Ltd has shown that they can work successfully with a wide variety of companies to propel towards success.

Acquiring outsourcing needs allows companies to alleviate strain on staff members and utilize their unique skill sets to advance the company’s direction further.

United Call Centers Ltd.’s BPO services and pricings

Within the realm of call center operations and human resource assistance, United Call Centers Ltd offers a wide variety of BPO options. Some of the top offerings include:

Technical Support

Translation Services

Omnichannel Solutions

Content Moderation

Ticketing And Resolution

Shipping And Parcel Delivery Support

Integration Ability

Chatbot Operations

Robotic Process Automation

Advanced Reporting And Analytics

Talent And Staffing Management

Recruitment Support

Temporary Staffing

Back Office Administration

Website Development

Company Branding

Content Creation

Social Media Management

Ads Management

This list is not comprehensive as the company continually adapts to new trends and increases in demand for services.

United Call Centers Ltd pricing

Due to the custom nature of the services provided by United Call Centers Ltd, they do not offer pre-established packaging or pricing guidelines on their company website. Instead, they encourage prospective clients to reach out to a sales representative via their web page for a custom quote.

How United Call Centers Ltd. outshines its competition

As a multiple award-winning institution, United Call Centers Ltd has shown that it has what it takes to secure its place in the BPO industry. With the top talent they employ and the many processes and solutions implemented, they can increase revenue and productivity, and customer satisfaction for the clients and businesses that they serve.

Key executives

Zsolt Szmolinka (CEO)

Zsolt Szmolinka has been with United Call Centers Ltd since 2019 and has served in the capacity of CEO for the duration. In his role, he oversees the operations of all teams and departments within the company. 

Norbert Kovacs (Head of Human Resources and Legal)

Norbert Kovacs has been with United Call Centers Ltd since 2019, operating in the role of Head of Human Resources and Legal since the start. In this position, he oversees the hiring process as well as all legal components.

United Call Centers Ltd. reviews and comparisons

As a leader in the industry, United Call Centers Ltd has received many positive testimonials from current and past clients. Additionally, there has been a 15% employee headcount growth in the past six months. This expansion speaks to the quality of the work provided by the firm.

United Call Centers Ltd.’s contact information

United Call Centers Ltd.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44 (20) 80890904.

References

https://www.glassdoor.com/Overview/Working-at-United-Call-Centers-EI_IE3803663.11,30.htm

https://www.crunchbase.com/organization/united-call-centers

United Call Centers Ltd. news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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