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3.2/5 • Glassdoor rating


Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its satisfied clients — including top Fortune 100 and local companies — with world-class digital IT and BPM services backed by international-standard methodologies, and innovative practices.

Pointwest focuses on the convergence of digital solutions to future-proof a business by rearchitecting legacy system silos, considering dynamic customer experiences across different channels, enabling a sharing economy with open service architecture and organizational optimization with streamlined processes and automation.

Service Offerings
Application Services:
• Digital Experience Development
• API and Microservices
• Quality Engineering
• Legacy Modernization
• Agile & DevOps Adoption

Cloud and Data Services:
• Cloud Strategy and Migration
• Data Engineering
• Data Lake Services
• Advanced Analytics
• AI/ML Engineering

Business Process Management:
• Pharmacy Benefits Management
• Revenue Cycle Management
• Clinical Trials
• Pharmacovigilance

What Pointwest offers its clients

Pointwest is committed to be a partner of choice to a future-ready business centered on integrating digital experience using relevant technology solutions that positively impact your business and your customers.

• End-to-end enterprise IT-BPO services and solutions
• Broad range of technology expertise
• Digital platform accelerators from ecosystem partners
• Industry domain experience connecting technology, business, and people
• Tap into our internal academy shaping cross-functional, digitally fluent resource talents
• Blended delivery model: onsite, offshore, nearshore engagement

Pointwest company structure

Fully Filipino-owned corporation headquartered in the Philippines delivering global IT and BPM services across North America and the APAC region.

Our business spans across:
• Digital Experience and Modern Software Development Business
• Cloud-based Data Engineering
• Nearshore IT Service Delivery and Staffing Solutions
• Offshore Contract Staffing and Staff Leasing Business


Building A, UP-AyalaLand Technohub, Commonwealth Ave., Diliman, 1101, Quezon City, Metro Manila

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Financial Services
  • Healthcare
  • Insurance
  • IT Services and IT Consulting




Year Founded


Countries of fulfillment
  • Philippines
  • United States
  • IT Services and IT Consulting
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+632 814 1100

About Pointwest: Review and comparison

Leaders in the Philippine Global Sourcing industry founded Pointwest in 2003. Since then, Pointwest has created value for its roster of highly pleased clients, ranging from local businesses to Fortune 100 companies.

Pointwest achieves this success by combining cutting-edge digital technology with BPM services incorporating the highest standards of innovative methodologies and practices.

Pointwest has been recognized as “Best Filipino-owned Company” by the International ICT Awards’ Hall of Fame due to the unmatched quality of the solutions it offers its client companies. Pointwest utilizes its impressive experience with industries as diverse as retail, healthcare, media, and financial services to provide a wide range of digital services that improve its client companies’ efficiency, bottom line, and reputation.

Pointwest takes pride in making the excellence of Filipino BPM and IT experience known across the globe, with an influential presence in Australia, Japan, New Zealand, Singapore, and the U.S.

Pointwest Outsourcing

Pointwest sets out its core values on its website. They focus on three things: to lead, excel, and innovate. 

At Pointwest, they say they value a positive work attitude, and so they have a culture to enable that: one that seeks to nurture well-being as well as professional growth. They know that happier employees are better employees, ones who work harder, collaborate better, and seek the company’s growth as well as their own.

They also claim that, for Pointwest, excellence is their absolute standard, not a fluke or exception. Instead, they want to use that positive attitude that they cultivate to exceed any client expectations, to work harder and better than their competition, and push innovation forward. They seek to create new solutions to grow as a company, without compromising their integrity.

Pointwest is also accelerance certified, meaning they’re some of the best software outsourcing available.

Pointwest’s BPO services and pricings

Pointwest provides the following services:

Digital Services

  • Data Analytics
  • Data Engineering
  • Robotic Process Automation
  • Cybersecurity
  • Experience Design
  • Cloud Consultation
  • Blockchain

IT Services

  • Omni-Channel Application Development
  • Application Management
  • Automated Software Testing

BPM Services

  • Business Process Management
  • Pharmacy Benefit Management
  • Clinical Research Outsourcing

Pointwest’s pricing

Pointwest bases its pricing on each client company’s specific needs. Potential clients can contact Pointwest for a consultation and quote.

How Pointwest outshines its competition

Pointwest rises above other technology and BPO providers with cutting-edge technology, business solutions customized for each client company, well-trained and highly knowledgeable staff, and dedication to innovation.

Pointwest reviews and comparisons

Pointwest receives glowing reviews from clients for its innovative approach to business solutions, its ever-evolving technological offerings, and its timeliness and efficiency.

Pointwest’s contact information

Pointwest’s main headquarters is located in:

Building A, UP-AyalaLand Technohub, Commonwealth Ave., Diliman, 1101, Quezon City, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +632 814 1100.


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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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