12946 – 97 Street, NW, Suite 203 – Empire Plaza, Edmonton, Alberta, Canada
$500 mil. - $1 bil.
About Global Empire: Review and comparison
Global Empire is a worldwide provider of business process outsourcing (BPO) services. It currently has over 3000 employees and has operated since 1999. Its mission is to enable and empower its staff to proudly represent the clients’ brands, return value to stakeholders, and create success for clients.
Global Empire serves many of the top names in a growing list of industry partners, including telecommunications and wireless services, computer hardware, gaming, entertainment, travel, and financial services.
It caters to both small and large companies. Global Empire was created to help people, and even doing so beyond being just a call center service. Its global corporation fosters a corporate culture of caring and bringing out the best in its people.
Global Empire is composed of a world-class team operating in seven international offices, including Canada, USA, Lebanon, South Africa, India, the Philippines, and the Dominican Republic.
It has plans for future expansions in Latin America, Africa, Europe, and the Middle East. All the best business minds from the planet have been gathered to build the Global Empire corporation.
Global Empire Outsourcing
Global Empire’s outsourcing goes beyond its call center services. It is also a multi-channel contact center that passionately and expertly speaks of brands across all channels.
This ensures your brand is promoted and your revenue increases.
Global Empire’s outsourcing solutions help clients enhance customer experience while delivering value-added brand care and ensuring customer satisfaction. It offers the following contact center features:
- Multilingual support
- Phone support
- Chat and social media support
- Email support
Global Empire backs up its claims through years of experience, a client-centric culture, quality of execution and results, and flexibility and competitive pricing. Its business development and strategic client solutions team will work personally with you to determine the solutions you need to meet business objectives. Global Empire customizes a mix of onshore, nearshore, and offshore service deliveries.
Global Empire’s BPO services and pricings
The Global Empire Corporation provides omnichannel services across email, phone, live chat, social media, and mobile applications. Its omnichannel services include:
- AI automation.
- Contact center software
- Customer acquisition
- CX analytics
- Digital and CX services
- Fraud prevention and cyber security
- Inbound services
- Omni-channel solutions
Global Empire also guarantees these features to bolster its world-class service offerings:
- Scalability up to 24/7 services
- Multilingual agents
- Flexibility in handling seasonal spikes in service demands
- Latest technology to complement client campaigns
- Privacy and security
- Service integration
- Responsiveness, efficiency, and accuracy
- Analytics and reporting
Global Empire’s pricing
Global Empire currently has no pricing plans publicly available on its online channels. Companies that are interested to partner with the outsourcing firm may reach out to them through their website.
How Global Empire outshines its competition
The Global Empire Corporation is an award-winning, strategic, customer-focused company with over 20 years in the business. Its management team assures that customers will be in the best hands in the industry.
Global Empire takes time to understand the customers’ needs to create custom strategies. From outsourcing, technology, human resources, and operational management, it provides better solutions to its clients.
Global Empire takes pride in the following key differentiators:
- Account management
- Client portal
- Quality assurance
- Advanced technology
- Training and development
Mario Ganoza (Owner)
Mario Ganoza is currently the owner of Global Empire International.
Global Empire reviews and comparisons
On its website, client testimonials from varying industries praise the proficiency of Global Empire in handling call services and cutting costs in half.
The professional and considerate behavior of the agents was also given positive reviews. It’s frequently mentioned that objectives were exceeded and that the client would continue to avail of Global Empire’s services, as well as recommend it to others.
Global Empire’s contact information
Global Empire’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (855) 406-9555.