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Global Empire

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About

A Global Provider of Choice That Delivers Meaningful Value for Your Organization. Your business is our top priority at Global Empire Corporation. We are in business to deliver real value to your organization every day. Our employees deliver exceptional sales, customer care and technical support on behalf of many Fortune 100 companies through our global network of service centers throughout the world. Our support and sales professionals are focused on the needs of your customers and your business. Through the millions of one-on-one customer interactions we manage each year, Global Empire Corporation employees know they have a great responsibility to represent your brand with pride. It doesn’t matter if it’s by phone, chat, email, or through social media – Global Empire Corporation support and sales professionals use their training and their ingenuity to make the right decision at the right time. Our people are focused on transforming your customers into fans of your brand.

Headquarters

12946 – 97 Street, NW, Suite 203 – Empire Plaza, Edmonton, Alberta, Canada

Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

2.1

Site traffic

32

OA ranking

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Glassdoor rating

2.4

CrunchBase ranking

-

Details

Executive

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Year Founded

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Countries of fulfillment

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Sectors

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Contact information

(855) 406-9555

https://globalempire.com/

Social media

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About Global Empire: Review and comparison

Global Empire is a worldwide provider of business process outsourcing (BPO) services. It currently has over 3000 employees and has operated since 1999. Its mission is to enable and empower its staff to proudly represent the clients’ brands, return value to stakeholders, and create success for clients. 

Global Empire serves many of the top names in a growing list of industry partners, including telecommunications and wireless services, computer hardware, gaming, entertainment, travel, and financial services. 

It caters to both small and large companies. Global Empire was created to help people, and even doing so beyond being just a call center service. Its global corporation fosters a corporate culture of caring and bringing out the best in its people. 

Global Empire is composed of a world-class team operating in seven international offices, including Canada, USA, Lebanon, South Africa, India, the Philippines, and the Dominican Republic. 

It has plans for future expansions in Latin America, Africa, Europe, and the Middle East. All the best business minds from the planet have been gathered to build the Global Empire corporation. 

Global Empire Outsourcing

Global Empire’s outsourcing goes beyond its call center services. It is also a multi-channel contact center that passionately and expertly speaks of brands across all channels. 

This ensures your brand is promoted and your revenue increases. 

Global Empire’s outsourcing solutions help clients enhance customer experience while delivering value-added brand care and ensuring customer satisfaction. It offers the following contact center features:

  • Multilingual support 
  • Phone support
  • Chat and social media support 
  • Email support 

Global Empire backs up its claims through years of experience, a client-centric culture, quality of execution and results, and flexibility and competitive pricing. Its business development and strategic client solutions team will work personally with you to determine the solutions you need to meet business objectives. Global Empire customizes a mix of onshore, nearshore, and offshore service deliveries. 

Global Empire’s BPO services and pricings

The Global Empire Corporation provides omnichannel services across email, phone, live chat, social media, and mobile applications. Its omnichannel services include:

  • AI automation. 
  • Contact center software 
  • Customer acquisition 
  • CX analytics 
  • Digital and CX services
  • Fraud prevention and cyber security 
  • Inbound services 
  • Omni-channel solutions   

Global Empire also guarantees these features to bolster its world-class service offerings:

  • Scalability up to 24/7 services 
  • Multilingual agents 
  • Flexibility in handling seasonal spikes in service demands 
  • Latest technology to complement client campaigns
  • Privacy and security 
  • Service integration 
  • Responsiveness, efficiency, and accuracy
  • Analytics and reporting 

Global Empire’s pricing

Global Empire currently has no pricing plans publicly available on its online channels. Companies that are interested to partner with the outsourcing firm may reach out to them through their website. 

How Global Empire outshines its competition

The Global Empire Corporation is an award-winning, strategic, customer-focused company with over 20 years in the business. Its management team assures that customers will be in the best hands in the industry. 

Global Empire takes time to understand the customers’ needs to create custom strategies. From outsourcing, technology, human resources, and operational management, it provides better solutions to its clients. 

Global Empire takes pride in the following key differentiators:

  • Account management 
  • Client portal 
  • Quality assurance 
  • Reporting 
  • Advanced technology 
  • Training and development 

Key executives

Mario Ganoza (Owner)
Mario Ganoza is currently the owner of Global Empire International.

Global Empire reviews and comparisons

On its website, client testimonials from varying industries praise the proficiency of Global Empire in handling call services and cutting costs in half. 

The professional and considerate behavior of the agents was also given positive reviews. It’s frequently mentioned that objectives were exceeded and that the client would continue to avail of Global Empire’s services, as well as recommend it to others.

Global Empire’s contact information

Global Empire’s main headquarters is located in:

12946 – 97 Street, NW, Suite 203 – Empire Plaza, Edmonton, Alberta, Canada

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (855) 406-9555.

Global Empire news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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