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FM Outsource

3.8/5 • Glassdoor rating


FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Jack Barmby, Founder and Chairman

Year Founded


Countries of fulfillment




Contact information

07427 567 075

About FM Outsource: Review and comparison

FM Outsource is a consulting agency and Business Process Outsourcing (BPO) services provider headquartered in Manchester, England. The agency has provided innovative solutions and outsourcing expertise to a large and expanding market since 2012.

What started as a small business in an office in Manchester has grown into a nationally-recognized organization that helps brands of all sizes reach their full potential. The company offers flexible and attentive customer care and has a 24/7 service that strives to support businesses and promote sustainable growth.

FM Outsource works specifically with companies looking for ways to build better customer relationships. By outsourcing customer service to FM Outsourcing, companies can operate with peace of mind and focus on more important day-to-day tasks. 

FM Outsource Outsourcing

FM Outsource is a one-stop solution center for companies across the United Kingdom looking for unique ways to increase their customer support systems. FM Outsource concentrates on getting to know every aspect of a client’s business, then helps them make practical changes to build customer loyalty

Because FM Outsource started as a family-led organization, the agency has continued to operate with a family-first mindset. This approach means helping employees succeed in work and life by promoting them internally whenever possible. 

FM Outsource’s BPO services and pricings

FM Outsource is a consulting agency with a heart for customer care. The agency seeks to bring clients into great relationships with their customers. One way the agency succeeds at this is by offering a range of BPO services, including: 

  • Consultancy
  • Inbound customer service
  • Processes
  • Pricing
  • Outbound customer service
  • Technology
  • Digital resources
  • Branding services
  • Omnichannel customer experience 

FM Outsourcing works with clients in various industries, including the public sector, retail, finance, logistics, and insurance. With highly trained professionals ready to take on new tasks, each client receives a focused representative to assist them on their outsourcing journey. 

FM Outsource’s pricing

FM Outsourcing offers clients a range of pricing options depending on each client’s needs and parameters. A standard rate begins at around £16 per person per hour. There are other options with more services, starting at £19.25. 

How FM Outsource outshines its competition

FM Outsourcing strives to be an industry leader in the United Kingdom for businesses looking to improve and enhance their customer relationships. FM Outsourcing works toward this goal by outshining the competition in a few key ways, including:

  • Providing competitive pricing packages that vary depending on specific client needs;
  • Operating with a family-first mindset that creates a healthy, happy, fun working environment for employees;
  • Working with customer service professionals with a heart for service and industry growth. 

By investing in people first, FM Outsource builds a vital workplace of customer service experts who strive to maintain the mission and vision of the agency.

Key executives

  • Tony O’Farrell (CEO)

With a long history in finance, Tony O’Farrell is a business professional who helps the team at FM Outsource achieve excellence in the outsourcing industry. He has extensive experience in finance, leadership, and system implementation. 

FM Outsource reviews and comparisons

FM Outsource is a consulting agency and BPO services provider in Manchester, England. It’s a growing agency locally and regionally. The company has no current reviews, although it competes with other business consulting agencies in the Manchester area. 

FM Outsource’s contact information

FM Outsource’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 07427 567 075.

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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