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Contact Point 360

About

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points across the customer journey.

ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, Mexico, Jamaica, Philippines, and Greece.

Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!

Headquarters

-

Public or Private

private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

15,089,133

Domain Authority

12

Site traffic

82

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Asad Mirza, CEO

Year Founded

2007

Countries of Fulfillment

-

Sectors

-

Social media

About Contact Point 360: Review and comparison

Founded in Ontario, Canada, in 2007, Contact Point 360 is a business process outsourcing (BPO) company that assists businesses with customer service experiences. As most will agree, customers are at the forefront of a company’s success. Having the proper procedures and protocols in place to increase satisfaction rates is critical.

As Contact Point 360 states on their website, they are working to create lifelong fans for the brands that they represent. When partnering with a company, they are pledging their loyalty to them. The firm will take all steps to ensure that the level of customer service that they execute is of the highest level.

With almost 5,000 employees, Contact Point 360 is one of the largest BPO’s globally when it comes to customer experience and support. Additionally, the company has grown by almost 10% in employee headcount in the past six months, making it clear that expansion is a guaranteed step soon.

Contact Point 360 Outsourcing

Many companies are pressed for staff availability when it comes to taking on additional tasks. While they often have employees assigned to customer service, it is difficult to add more resources to the department when calls pour in, and issues arise.

Contact Point 360 provides these outsourcing services for companies and helps them navigate high call volumes and customer resolution issues. Whether it’s a long-term or a temporary solution, the company is there to assist direct staff when needed.

Contact Point 360’s BPO services and pricings

As a BPO focused on providing proper customer support for their clients, Contact Point 360 offers the following services:

  • Sales Support
  • Work From Home Integration
  • Customer Service Support
  • Customer Retention
  • Back-Office Support
  • Accounts Receivable
  • Collections Assistance
  • Omni-Channel Assistance
  • UX Development
  • User Testing
  • Website Development
  • E-Commerce Support
  • Technical Support

This list is not exhaustive by any means. In addition to the above, the company is constantly evolving to include necessary elements into its service offerings.

Contact Point 360’s pricing

Due to the personalized approach that Contact Point 360 offers with their services, they do not list pre-determined packages and pricing guidelines on their company website. Instead, they encourage prospective clients to reach out to a sales representative for a custom quote.

How Contact Point 360 outshines its competition

With a competitive advantage to the customer service niche in the BPO industry, Contact Point 360 provides top-notch service to its clients and the businesses they serve. With a large staff, they have many highly trained and knowledgeable associates to turn to for assistance in any topic and issue.

Key executives

Asad Mirza (CEO)

As a member of the Contact Point 360 team since January 2015, Asad Mirza works with his team to oversee all operations and expand the company. Through his role as CEO, he can administer direction to all departments and align with the needs of each.

Nicole Persad (Senior Training Manager)

Nicole Persad has been with Contact Point 360 since 2020. Since starting at the company, she has fulfilled the role of Senior Training Manager, recruiting and training new employees to the company.

Contact Point 360 reviews and comparisons

As one of the larger BPO organizations, Contact Point 360 works to retain customer relationships through the targeted services they offer. These options have been highly beneficial to the clients they hold worldwide, with many positive testimonials about the service and success they have acquired.

Contact Point 360’s contact information

Contact Point 360’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 866-522-1464.

References

https://www.glassdoor.com/Overview/Working-at-ContactPoint-360-EI_IE1330419.11,27.htm

https://www.crunchbase.com/organization/contact-point-360

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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