View all BPO Companies

Connect Communications Services Ltd

About

Connect offer telephone answering services to small, medium and large companies. Completely UK based, our virtual receptionists are able to answer all of your calls or just when needed as an overflow. We also offer diary management, programmable telephone numbers and order hotlines.

Headquarters

-

Public or Private

Public

Seats or staff

11-50

Revenue

-

Industries

-

Highlights

Alexa ranking

1,326,104

Domain Authority

41

Site traffic

2,757

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Nicky Walker, Marketing Director

Year Founded

-

Countries of Fulfillment

-

Sectors

-

About Connect Communications Services Ltd: Review and comparison

Connect is a telephone answering service based in Scotland and the United Kingdom. The company provides phone answering services ranging from 20 calls every month to more than 2,000 calls per month. Business-to-consumer clients can obtain excellent customer service from Connect for everyone who calls their number.

The business offers a range of call answering services including message taking to diary/appointment management and a virtual receptionist option.

The company employs up to 50 staff members, and Nicky Walker founded the company on January 17, 2014. Furthermore, since its inception in 2014, this business has grown and garnered a revenue of $6 million.

Connect Communications Services Ltd Outsourcing

Nicky Walker, who is currently the Marketing Director, founded Connect in Roslin, Midlothian, Scotland on January 17, 2014, which continues to provide call answering services to businesses across the United Kingdom. 

The company is headquartered in the UK and provides its services to small, medium, and large businesses.

The BPO provides superior call answering support, as 92 percent of all businesses that try out its service for free become paying customers.  Their phone operators are friendly and professional. They receive regular, ongoing training so that they learn all about the businesses they’re serving.

Connect’s phone operators have extensive experience and provide friendly enthusiasm on every call.

Connect Communications Services Ltd’s BPO services and pricings

Connect’s superior services include the following:

  • Telephone answering
  • Customer service
  • Programmable, virtual, smart telephone numbers
  • Call overflow services
  • Outsourced reception support
  • Diary/appointment management
  • Business continuity
  • Virtual receptionist support
  • Order hotlines
  • Call transfers
  • Data capture

Connect‘s pricing 

They have multiple pricing options and packages ranging from the pro and classic packages to the diary management package. The lowest-priced package starts at £14.99 per month, which includes five inclusive messages per month and answering up to 10 phone calls a month.

On the other end, if a client needs more than 2,000 phone calls answered in one month including appointment management, call transfers, complicated message taking, operator training, and data capture, the costs range from £3,189.99 to £2392.99 per month.

How Connect Communications Services Ltd outshines its competition

The case studies from Connect show exactly how effective this company is for its clients. For example, an air conditioning company estimated that staff was missing 10 to 15 phone calls per month and they were happy to see that the company took about 40 additional messages. 

Furthermore, four of those messages led to inquiries for air conditioning needs totaling several thousand pounds. This shows how Connect provides effective services to its customers and stands out from its competition.

Key executives

Nicky Walker (Marketing Director)

Nicky Walker has been the Marketing Director of Connect since February 2014. Walker has a Bachelor of Arts degree in History from the University of Sunderland. In addition, Walker has extensive skills in account management, business development, and business strategy.

Connect Communications Services Ltd reviews and comparisons

This company has many positive reviews on TrustPilot with a total of 4.1 stars out of five stars. One reviewer found that their Connect phone operator was professional as well as “polite and understands customers’ needs.”

Connect is an excellent phone answering company that meets and exceeds the expectations of its clients.

Connect Communications Services Ltd’s contact information

Connect Communications Services Ltd’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0330 3333 777.

References

https://www.crunchbase.com/organization/connect-communications-d22b

BPO Companies like Connect Communications Services Ltd

Connect Communications Services Ltd news, podcast & articles

No news, podcast & articles available for this BPO

Connect Communications Services Ltd videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.