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Connect Communications

0.0/5 • Glassdoor rating


Connect offer telephone answering services to small, medium and large companies. Completely UK based, our virtual receptionists are able to answer all of your calls or just when needed as an overflow. We also offer diary management, programmable telephone numbers and order hotlines.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Nicky Walker, Marketing Director

Year Founded


Countries of fulfillment




Contact information

0330 3333 777

About Connect Communications: Review and comparison

Connect is a telephone answering service based in Scotland and the United Kingdom. The company provides phone answering services ranging from 20 calls every month to more than 2,000 calls per month. Business-to-consumer clients can obtain excellent customer service from Connect for everyone who calls their number.

The business offers a range of call answering services including message taking to diary/appointment management and a virtual receptionist option.

The company employs up to 50 staff members, and Nicky Walker founded the company on January 17, 2014. Furthermore, since its inception in 2014, this business has grown and garnered a revenue of $6 million.

Connect Communications Outsourcing

Nicky Walker, who is currently the Marketing Director, founded Connect in Roslin, Midlothian, Scotland on January 17, 2014, which continues to provide call answering services to businesses across the United Kingdom. 

The company is headquartered in the UK and provides its services to small, medium, and large businesses.

The BPO provides superior call answering support, as 92 percent of all businesses that try out its service for free become paying customers.  Their phone operators are friendly and professional. They receive regular, ongoing training so that they learn all about the businesses they’re serving.

Connect’s phone operators have extensive experience and provide friendly enthusiasm on every call.

Connect Communications’s BPO services and pricings

Connect’s superior services include the following:

  • Telephone answering
  • Customer service
  • Programmable, virtual, smart telephone numbers
  • Call overflow services
  • Outsourced reception support
  • Diary/appointment management
  • Business continuity
  • Virtual receptionist support
  • Order hotlines
  • Call transfers
  • Data capture

Connect‘s pricing 

They have multiple pricing options and packages ranging from the pro and classic packages to the diary management package. The lowest-priced package starts at £14.99 per month, which includes five inclusive messages per month and answering up to 10 phone calls a month.

On the other end, if a client needs more than 2,000 phone calls answered in one month including appointment management, call transfers, complicated message taking, operator training, and data capture, the costs range from £3,189.99 to £2392.99 per month.

How Connect Communications outshines its competition

The case studies from Connect show exactly how effective this company is for its clients. For example, an air conditioning company estimated that staff was missing 10 to 15 phone calls per month and they were happy to see that the company took about 40 additional messages. 

Furthermore, four of those messages led to inquiries for air conditioning needs totaling several thousand pounds. This shows how Connect provides effective services to its customers and stands out from its competition.

Key executives

Nicky Walker (Marketing Director)

Nicky Walker has been the Marketing Director of Connect since February 2014. Walker has a Bachelor of Arts degree in History from the University of Sunderland. In addition, Walker has extensive skills in account management, business development, and business strategy.

Connect Communications reviews and comparisons

This company has many positive reviews on TrustPilot with a total of 4.1 stars out of five stars. One reviewer found that their Connect phone operator was professional as well as “polite and understands customers’ needs.”

Connect is an excellent phone answering company that meets and exceeds the expectations of its clients.

Connect Communications’s contact information

Connect Communications’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0330 3333 777.


Connect Communications news, podcast & articles

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