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3.6/5 • Glassdoor rating


CallCare is your outsourced contact centre and customer service partner. Enhancing your customer experience, aiding productivity, and supporting you build a stronger future for your business.

Since 1998, CallCare have been supporting organisations, from both the public and private sectors, with omnichannel customer experience solutions, around the clock. CallCare is your outsourced contact centre and customer service partner. Enhancing your customer experience, aiding productivity, and supporting you build a stronger future for your business. Acting as a seamless extension of your own internal team, we ensure complete customer satisfaction, allowing you to focus on doing your job to the best of your ability. We offer call handling services in the UK for a wide range of scenarios and can shape our solutions to suit your business.

Callcare company structure

We're a scalable and agile BPO that specialises in the customer experience. We started as a blue light call handling service to focus primarily on supporting
the Healthcare sector on emergency calls. 25 years later, CallCare offers a comprehensive suite of 24/7 omnichannel communication solutions to the
Healthcare, Public and Private Sectors.

Sample highlight service offering of Callcare

Remote Switchboard,
Telephone Answering,
Emergency Call-out,
Helpdesk Support,
Disaster Recovery,
Lone Worker Protection,
Absence & Overflow Cover,
Customer Service Lines,
Request & Order Lines,
Diary Management,
Interpreter Services,
Outbound Calls,
Virtual Receptionist,
Virtual Switchboard Service,
Incident Management Service,
Customer Service,
Message Answering,
Email Answering


United Kingdom

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Ecommerce
  • Government
  • Healthcare
  • Insurance
  • Legal
  • Manufacturing
  • Public Utilities
  • Telecoms
  • Transportation



Gemma Harding

Year Founded


Countries of fulfillment
  • United Kingdom
  • Customer Service
Contact information

0345 055 8444

About Callcare: Review and comparison

Since its founding in 1998, CallCare has supplied omnichannel customer experience solutions to public and private sector enterprises around the clock.

CallCare is prepared to assist its clients whether they require ad hoc support to handle an increase in switchboard calls or a 24/7 emergency hotline.

The organization tailors its services to the particular needs of its customers, creating a seamless experience that respects your brand’s sterling image.

This company constantly acts as an extension of its clients’ businesses, offering the same high-quality, professional service. This is regardless of whether the clients wish to outsource their calls to the firm after hours or when the volume is overwhelming.

When customers and clients outsource their calls to CallCare, they get more time and freedom to focus on their main business. 

CallCare’s skilled operators handle calls 24 hours a day, seven days a week, ensuring that clients can achieve remarkable results.

Callcare Outsourcing

CallCare is an outsourcing customer service and contact center partner. It helps enhance companies’ customer experience, boost their efficiency, and help them develop a more robust corporate future.

Callcare’s BPO services and pricings

CallCare’s highly qualified operators can guarantee a flawless client experience by offering exceptional, one-of-a-kind service 24 hours per day, seven days per week.

Here are the specialist services provided by CallCare:

Customer services

CallCare provides a flawless client journey every day, which is critical for distinguishing yourself in your sector and winning new chances.

  • Customer service lines
  • Outsourced call centre
  • Order-taking call centre service
  • Telephone answering service
  • Live chat outsourcing

Incident management

You can’t always control when or when something unexpected happens in your business, but with CallCare, you can limit the damage it does.

  • 24-hour helpdesk support service
  • Call centre disaster recovery service
  • Emergency engineer callout
  • Incident handling service
  • Lone worker protection

Receptionist services

CallCare quickly answers your calls and sends them to the right person or takes messages so you always know what’s happening.

  • Absence or overflow cover
  • Diary management system
  • Virtual receptionist
  • Virtual switchboard

CallCare pricing

CallCare’s pricing for its services is not publicly available. However, they offer customizable services and packages depending on their clients’ needs. 

Contact their customer service for further information.

How Callcare outshines its competition

CallCare offers adaptable and comprehensive solutions. This means the corporation can be as involved in the customer’s journey as desired.

Amazingly, CallCare works together with its customers and clients to develop effective procedures and efficient systems that assure optimum success and growth.

They provide unique specializations, skill sets, and extensive industry knowledge. They advise their clients and assist them in reaching their full potential.

CallCare strives to free up their clients’ time so they may focus on core activities and give them a competitive edge via exceptional customer service.

Further, CallCare’s approach to customers is threefold: 

  • They assist their customers in determining where their customer service is today
  • Where their client’s business stands in comparison to their peers
  • How their clients and customers may assess themselves moving ahead

Key executives

Gemma Harding (Head of Commercial Partnerships)

Gemma Harding has been the Head of Commercial Partnerships at CallCare since April 2009.

She heads up corporate acquisition, care and retention across both the Public and Private sector.

Callcare reviews and comparisons

CallCare is a UK-based, multichannel support, contact centre, and solution.

The company acts as an extension of its client’s internal team and ensures complete customer satisfaction.

CallCare has two objectives to offer to its clients: Identify your business’s ideal solutions and understand what your business needs.

The company believes that no two businesses are the same – which is why at CallCare, its solutions are designed to help its growing clients to improve their unique circumstances.

Callcare’s contact information

Callcare’s main headquarters is located in:

United Kingdom

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0345 055 8444.

Callcare news, podcast & articles

No news, podcast & articles available for this BPO

Callcare videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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