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CallCare Ltd

About

CallCare is your outsourced contact centre and customer service partner. Enhancing your customer experience, aiding productivity, and supporting you build a stronger future for your business.

Since 1998, CallCare have been supporting organisations, from both the public and private sectors, with omnichannel customer experience solutions, round the clock.

By outsourcing calls to CallCare our clients benefit from more time and flexibility to focus on core business, safe in the knowledge that their calls are handled by our professional operators, 24 hours a day.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

6,257,986

Domain Authority

25

Site traffic

943

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Reuben Singh, Group CEO

Year Founded

1998

Countries of Fulfillment

-

Sectors

-

Contact information

0345 055 8444

https://www.callcare247.com

Social media

About CallCare Ltd: Review and comparison

Call Care came about in 1998 as an emergency telephone answering service. Since then, it has grown and evolved into an outsourced contact center and customer service provider. This business aims at providing clients with superior customer service and boosting productivity for other companies.

Call Care serves clients in a variety of industries, both in the private and public sectors, with many different customer service solutions. 

The business aims to improve the future of its clients and provide company leaders with more time and flexibility to focus on their day-to-day functions while ensuring their phone calls and customer service are managed via professional operators.

This company has grown to employ approximately 200 workers or more and has garnered a revenue of about $38 million since its inception in 1998.

CallCare Ltd Outsourcing

Reuben Singh founded Call Care in London, England more than two decades ago. This company is also regulated via ICO and FCA standards to make sure the business leaders meet risk and compliance regulations.

In 2004, the company expanded and opened up a new operations center. The following year, in 2005, Call Care produced new, strategic call center partnerships. Essentially, this company has spent several decades supporting its clients with customer support solutions regularly, regardless of the amount of time it takes.

Any clients that are facing an overflow of calls can obtain essential ad-hoc services from this company to bring this overflow to a switchboard. Call Care also provides a 24/7 Emergency Helpline and other customized services.

CallCare Ltd’s BPO services and pricings

The wide range of BPO services from Call Care include:

  • Customer services
  • Outsourced call center solutions
  • Order taking call center servicing
  • Telephone answering support
  • Live chat outsourcing solutions
  • Incident management
  • 24-hour helpdesk support services
  • Lone worker protection solution
  • Incident handling services
  • Call center disaster recovery services
  • Emergency engineer callout support
  • Receptionist services
  • Diary/appointment management system
  • Virtual reception solutions
  • Virtual switchboard support
  • Absence/overflow cover

Call Care’s pricing

Clients will need to fill out a form on the company website detailing their business needs to receive pricing information. This business provides tailored solutions to ensure clients have all of their customer support handled. Lastly, the pricing models are cost-effective and flexible for every Call Care client.

How CallCare Ltd outshines its competition

Call Care stands out from its competition by focusing on helping clients:

  • Identify where their customer service is at
  • How it is as compared to others in their industry
  • How to change their results in the future

This company provides the insights and real metrics necessary to figure out how to help a business move forward with its customer support needs and call answering services.

Key executives

Reuben Singh (Group CEO)

Reuben Singh has been the Group CEO of the parent company of Call Care since 2000. Singh has excellent skills in venture capital and entrepreneurship, along with developing start-ups.

CallCare Ltd reviews and comparisons

Call Care has a five-star review on Glassdoor outlining how the company provides a “wonderful learning experience.” As such, this company clearly provides superior opportunities for both its employees and its clients.

CallCare Ltd’s contact information

CallCare Ltd’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0345 055 8444.

References

https://www.glassdoor.com/Overview/Working-at-CALLCARE-EI_IE3064966.11,19.htm

https://www.glassdoor.com/Overview/Working-at-CALLCARE-EI_IE3064966.11,19.htm

CallCare Ltd news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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