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Atento Puerto Rico Inc.

About

Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento has been named one of the World´s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.

Headquarters

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Public or Private

Private

Seats or staff

10,001+

Revenue

$100 to $500 million (USD)

Industries

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Highlights

Alexa ranking

462,886

Domain Authority

53

Site traffic

57

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

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Year Founded

1999

Countries of Fulfillment

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Sectors

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Contact information

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https://atento.com/en/atentonomundo/english-atento-in-porto-rico/

Social media

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About Atento Puerto Rico Inc.: Review and comparison

Atento is one of the largest global customer service management companies and BPO outsourcing providers with office locations in Spain and Latin America. The firm was established in 1999 and currently employs over 150,000 staff worldwide. Atento provides many outsourcing services to many industries and sectors, including financial services, public administration, healthcare, banking, and retail operations.

Atento Puerto Rico Inc. Outsourcing

Atento operates globally and actively recruits employees from 14 countries. The firm operates in several locations, including Puerto Rico, Santiago, Brazil, Mexico, Madrid, and Buenas Aires. Atento continuously expands to include a wide range of highly skilled staff with specialized skills in banking, retail, finance, healthcare, utilities, non-profit operations, and more.

Atento provides top-notch support to clients and staff to provide extensive services worldwide, with over 90,000 workstations and close to 100 relationship centers.

Atento Puerto Rico Inc.’s BPO services and pricings

Atento offers an extensive level of services and outsourcing plans for every client’s needs, including:

  • Sales support and customer service
  • Banking, insurance, and financial support, and administration
  • Flexible staffing options
  • E-commerce
  • Telecommunications
  • Back-office administration
  • Technical support
  • Client and customer support by telephone, chat, and email
  • Integrated multiple digital channels through agent-led and automated platforms

Atento’s pricing

Atento offers a convenient online form to request estimates based on each client’s specific needs. The firm will quote a cost-effective solution with the required number of agents, technical support, industry, and other services.

How Atento Puerto Rico Inc. outshines its competition

Atento is a publicly-traded company on the New York Stock Exchange. It has quickly become one of the world’s top multinational companies to work for and a top employer in Latin America. The firm offers excellent results for clients, including:

  • Collaborating with a variety of experts to provide the best results
  • Depending, flexible teams and staffing hours
  • Supporting local initiatives on a global scale
  • Extensive knowledge of specific market needs and how to strategize for specific goals
  • A consistent, proactive approach to provide support for short-term and more extended, ongoing goals

Key executives

Carlos Lopez-Abadia (CEO)

Carlos Lopez-Abadia is the CEO of the company and has held this position since 2019. He also serves as a member of the Board of Directors. His previous experience includes Vice President and General Manager Consultant for DXC Technology from 2017 to 2019 and Vice President and General Manager Diversified Industries Group at CSC from 2012 to 2017. 

Atento Puerto Rico Inc. reviews and comparisons

Atento is a global leader in BPO outsourcing solutions for all types of industries, with continual expansion in virtual services, customer service, technical support, and multiple channel platforms. Atento has a solid history of providing top quality in implementing frameworks and services for a wide variety of business models.

The firm offers incredible opportunities for staff, with support for training, ongoing projects, and a positive working environment. Staff teams and services offer competitive pricing, excellent services, and accountability for providing the best solutions for large-scale projects and ongoing administrative support.

Atento Puerto Rico Inc.’s contact information

Atento Puerto Rico Inc.’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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References

https://www.glassdoor.com/Overview/Working-at-Atento-EI_IE733147.11,17.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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