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Atel Soluciones

3.4/5 • Glassdoor rating


Telephone Attention Call Center, the best solution for your business.

At Telephone Service we define ourselves as an extension of your business, our mission is:

“To make our clients more productive, focused and efficient in their operation through the massive and professional attention of their clients.”

We offer business process outsourcing (BPO) solutions for companies seeking high-quality services, using specialized human resources and cutting-edge technology through fully integrated solutions.



Public or Private


Seats or staff



$10 mil. - $25 mil.






Year Founded


Countries of fulfillment




Contact information

800 214 0172

About Atel Soluciones: Review and comparison

Located in Del Miguel Hidalgo, Mexico, Atel Soluciones is a business process outsourcing (BPO) company that provides communication assistance to meet customers’ needs. Through call centers, customer resolution, and help desk support, they work alongside the company to increase the satisfaction rates of consumers.

As they state on the company website, Atel Soluciones has the necessities to be the best link between customers and consumers when working on behalf of their clients. When consumers have a valuable experience, they can provide a positive review and increase future revenue. The firm helps the clients they work with to achieve these standards.

With 10,000 employees, Atel Soluciones is considered a large BPO compared to others in the industry. With their growth pattern, they will likely expand to more significant numbers in the future.

Atel Soluciones Outsourcing

Mundane and intensive tasks can take away precious time that staff members can spend elsewhere. Taking the initiative to partner with an outsourcing firm to alleviate some of the strain on employee resources can increase productivity and help to propel the company in the right direction.

Employee focus can significantly impact the business and the success that follows it. When staff members have a unique skill set, it is vital to dedicate efforts to those areas instead of burdensome daily requirements. Outsourcing the mundane obligations to a BPO such as Atel Soluciones can allow a positive change quickly.

Atel Soluciones’s BPO services and pricings

With a focus on customer service and support, Atel Soluciones’ strategies and solutions include:

  • Customer Resolution
  • Call Center Solutions
  • Sales
  • Customer Follow-Up
  • IT Support
  • Scheduling Assistance
  • Back-Office Administration
  • Inbound Marketing
  • Collections 
  • Data Entry
  • Lead Generation
  • Billing
  • Conflict Resolution
  • Outbound Marketing

This list is not comprehensive of all services offered as the company is constantly evolving to new trends and demands.

Atel Soluciones’ pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How Atel Soluciones outshines its competition

Having been in operation since 1995, Atel Soluciones has been able to adapt to the changing needs of the industry. As a result, they have incorporated cutting-edge solutions that provide the best advantage for their clients and the companies they serve.

Key executives

Ricardo Navarrete (CEO)

As the CEO of Atel Soluciones since 2011, Ricardo Navarrete has brought the company to success and expanded its employee base and service options. 

Ricardo Mariscal (Director of Operations)

Fulfilling the role of Director of Operations since June 1999, Ricardo Mariscal is responsible for overseeing all of the services provided by the company and ensuring client satisfaction.

Atel Soluciones reviews and comparisons

With a median staff tenure rate of over five years and a growth in staff headcount over the past six months, Atel Soluciones has shown that they are a powerhouse enterprise for both staff and clients. Prospective clients can compare the company to organizations such as HDC BPO Services, GP Business Call, and Colombian Outsourcing Solutions.

Atel Soluciones’s contact information

Atel Soluciones’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800 214 0172.



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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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