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Apollo Answering Service

4.3/5 • Glassdoor rating


We also happen to be a 100% family-owned and operated company.

Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone to answer their phones and started a company to do just that.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Kelly Cammack, Director of Operations

Year Founded


Countries of fulfillment




Contact information


About Apollo Answering Service: Review and comparison

Apollo Answering Service is a business process outsourcing (BPO) company offering telephone answering services. The family-owned telecommunications provider is BBB accredited with over 55 years of experience. 

This exemplary reputation is the result of expert receptionists. Apollo Answering Service invests a significant amount of time in recruiting and continually training each employee so they can seamlessly work as an extension of your team. 

The company recently reported an impressive revenue of $5 million with an employee count of only 28. Apollo Answering Service attributes a considerable portion of such success to its hometown.

Apollo Answering Service Outsourcing

The answering service and a majority of their employees and clients reside in Houston, Texas. However, the BPO provides nationwide service. 

The company takes pride in operating out of one of the most diverse cities in the nation. Operators come from an array of backgrounds and are emboldened to be proud of that. 

They have found customers prefer talking to a warm receptionist full of personality over a dreary machine.

Apollo Answering Service’s BPO services and pricings

Apollo Answering Services plans include the following: 

  • Live answer 24/7 365 days a year, including overflow and after-hour reception
  • Call transfers and patching 
  • Message taking 
  • Email and text message notifications for when clients are busy 
  • Bilingual reception at no extra cost

The BPO has extensive experience providing the above services to varying business types. This includes but is not limited to doctor offices, law firms, and service providers. 

Apollo Answering Service works alongside clients to prepare a personalized protocol, including who to pass a specific message on to and how to distinguish between emergencies and non-emergencies. 

Apollo Answering Service pricing

The BPO has a variety of by-the-minute plans. Here is a quick overview of pricing: 

  • $150 onboarding fee 
  • 25 minutes for $49 per month 
  • 50 minutes for $89 per month 
  • 100 minutes for $149 per month 
  • 200 minutes for $239 per month 
  • 400 minutes for $429 per month

How Apollo Answering Service outshines its competition

The answering service is known for being energized and happy to help. The company achieves this by putting operators through extensive six-week training that ensures they are comfortable and prepared for the job. 

Receptionists also undergo three days of training for each new client the BPO takes on, hence the onboarding fee. 

After the onboarding process, operators study their clients’ company culture, key executives, phone numbers, and even customer information in their free time. 

This level of service is not expected or tacked onto the monthly bill. Receptionists do it out of love for their job.

Key executives

Kelly Cammack (Director of Operations) 

Kelly Cammack has served as the operations director since 2007. Clients endorse her for team-building, customer service, and customer retention skills. Cammack’s dedication to meeting clients’ needs has built a team of trustworthy receptionists. 

Apollo Answering Service reviews and comparisons

Apollo Answering Service sets itself apart by building and maintaining trust with the companies they serve. Most of the BPO’s clients have stuck with them for double-digit years and continually recommend the business. Client reviews are a true testimony to the answering service’s credibility.

Apollo Answering Service’s contact information

Apollo Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 713-880-4949.



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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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