DialDesk

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Employee range
500 - 999
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Executive profiles
1+
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Overview

DialDesk is a Noida-based contact center and cloud telephony company with 18+ years in customer support and 250+ clients. It offers outsourced inbound, outbound and 24/7 customer support, cloud contact center software, cloud telephony and help desk software. DialDesk is ISO 9001:2015 and ISO/IEC 27001:2022 certified and follows GDPR compliant processes.

What DialDesk offers its clients

Cloud-based inbound and outbound call center services, customer support outsourcing, back-office operations, and AI-powered call quality assurance (CallIQ) for businesses looking to scale customer experience without building an in-house team.

How DialDesk outshines the competition

DialDesk combines trained agents and its own software from one company, with 18+ years in customer support. It is ISO 9001:2015 and ISO/IEC 27001:2022 certified, and basic cloud contact center setup takes 48–72 hours.

Sample highlight service offering of DialDesk

CallIQ — AI-powered call quality monitoring and analytics for contact centers.

Headquarters
Noida, Uttar Pradesh, India
Ownership
Private
Industries
BPO, BPO industry, Business Administration, Business Consulting and Services, Consumer Services, Ecommerce, Education, Educational Businesses, Financial Services, Healthcare, Hospitality, Others, Professional Services, SaaS, Software Tech/IT, Startups, Tech support, Telecoms

Details

Year founded
2008
Countries of fulfillment
India
Sectors
Call Center Services, Customer Service, Customer Support, Full service BPO, Inbound & Outbound, Retail, Telecommunications

Contact information

9266108888 [email protected]

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Services & delivery

Industries served

  • BPO
  • BPO industry
  • Business Administration
  • Business Consulting and Services
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Financial Services
  • Healthcare
  • Hospitality
  • Others
  • Professional Services
  • SaaS
  • Software Tech/IT
  • Startups
  • Tech support
  • Telecoms
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