Home » Glossary » Six Sigma

Six Sigma

Definition

What is Six Sigma?

Six Sigma is a disciplined and data-driven approach and technique that is used by organizations to enhance the capability and quality of their business processes. It uses statistical methodology to reduce the likelihood of error and eliminate defects.

Six Sigma may also be referred to by organizations in its generic or customized names, like “Operational Excellence,” “Zero Defects,” or “Customer Perfection.”

Six Sigma’s origins

Six Sigma is based on the Greek symbol “sigma” or “σ,” a statistical term for measuring process deviation from the process mean or target. They say that if a process has Six Sigmas, or three above and three below the mean, the defect rate is classified as “extremely low.”

This continuous improvement methodology was developed by Motorola and Bill Smith in the early 1980’s.The term”Six Sigma” is a registered trademark and service mark of Motorola, Inc.

 

What is Six Sigma
What is Six Sigma

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.