• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » Rejection

Rejection

Definition

What is rejection in a call center?

Call Rejection is a system that helps you to build a list of phone numbers from which you wouldn’t want to answer calls. Calls from mobile numbers on your list are made from an announcement informing the caller that you are not taking calls.

When you first order Call Rejection, it is switched off, and your handset will begin to work. To start refusing the calls, you must first enable the service and program a list of numbers to refuse. On the back of this sheet, you’ll find detailed programming instructions.

What is rejection in a call center?

Importance of call rejection

Call Rejection gives the end-user customer the right to interrupt incoming calls from designated undesired caller’s phone numbers. Call Denial operates on the vast majority of local and some long-distance phone numbers. Incoming calls from the Call Rejection list are redirected to a registered message indicating that the end-user is not receiving calls.

Call rejection can configure your device to block calls from a particular list of phone numbers. Those callers are terminated after hearing a prerecorded message that you are not accepting calls at this time. Other numbers’ calls are not blocked. You have the option of changing the numbers on your list at any time.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image