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Percent of Callers Giving a Perfect Score for Customer Satisfaction

Definition

What is the percentage of callers giving a perfect score for customer satisfaction? (See Top Box Caller Satisfaction)

The percentage of callers giving a perfect score for customer satisfaction, or top box caller satisfaction score, is the number of rates for the top one, two, or three highest points on a purchasing motive, satisfaction, or knowledge scale. By top box caller satisfaction, it is believed to be the most desirable point on the scale.

The top-box method of data presentation is successful, mainly when presenting to managers who do not want to digest means and medians. But there may be a cost to collapsing records.

What is the percentage of callers giving a perfect score for customer satisfaction?
What is the percentage of callers giving a perfect score for customer satisfaction?

Importance of the percentage of callers giving a perfect score for customer satisfaction

BPO companies should have a clear understanding of top box caller satisfaction techniques and principles before delving into more advanced methods of measuring customer loyalty and, eventually, tailoring marketing campaigns to it.

The standard for a top box caller satisfaction score would be to ask customers their level of satisfaction with a purchase, service product, or any contact with a business.

The percentage of callers giving a perfect score for customer satisfaction is the strongest indicator of whether a customer can make a potential purchase in a dynamic environment where companies compete for customers. Customer loyalty can not only help you keep loyal customers, but it can also serve as a point of distinction for new customers.

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