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Community Forums

Definition

What is a Community Forum?

A community forum is an online meeting space created by a person or an organization, so that the members can engage, congregate, ask questions, discuss interests, share knowledge, and have interactions about a range of topics.

If it’s being related to customer service, community forums are online self-service customer support spaces where customers can find fixes or resolutions to their issues by asking other members of the forum, and without the need to communicate with a customer service agent.

What is a Community Forums?
What is a Community Forum?

Purpose of online community forums

Community forums can be utilized by companies and brands for a variety of purpose, including the following:

  • Customer support
  • Word of mouth advertising
  • Product development
  • Customer engagement
  • Customer experience
  • Market research

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