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Community Forum

Definition

What is a Community Forum?

A community forum is an online meeting space created by a person or an organization, so that the members can engage, congregate, ask questions, discuss interests, share knowledge, and have interactions about a range of topics.

If it’s being related to customer service, community forums are online self-service customer support spaces where customers can find fixes or resolutions to their issues by asking other members of the forum, and without the need to communicate with a customer service agent.

Purpose of online community forums

Community forums can be utilized by companies and brands for a variety of purpose, including the following:

  • Customer support
  • Word of mouth advertising
  • Product development
  • Customer engagement
  • Customer experience
  • Market research

 

What is a Community Forum
What is a Community Forum?

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.