Home » Glossary » Calls Handled by Agent-Inbound

Calls Handled by Agent-Inbound


What are calls handled by agent-inbound?

 Inbound call centers are usuCalls handled by agent-inbound receive incoming calls from clients.ally monitored by support teams since the calls are typically from current customers who have problems or concerns.

Calls handled by agent-inbound performs better when it offers consumers a single point of contact with all of their service inquiries. Inbound calls usually happen when a customer dial a single number to order products, make a payment, register a transaction, or obtain product details. They may also submit a support request or inquire about a product.

What are calls handled by agent-inbound?
What are calls handled by agent-inbound?

Importance of calls handled by agent-inbound?

To gain a competitive advantage over rivals who rely on self-service and automation, every company should adopt and implement an inbound call strategy. It not only improves the efficiency of your inbound marketing activities but also decreases average handle times and increases customer loyalty.

Here are some of the most popular services provided by calls handled by agent-inbound:

  • Product or technical assistance. Inbound call center agents assist consumers with a variety of issues such as login changes, updating account records, and reacting to complaints.
  • Inquiries about upgrades and renewals. Customers who want to extend their current subscription plan can contact premium service businesses such as subscription boxes or SaaS companies.
  • Order and payment collection. Although online shopping is extremely common, many customers prefer to position their orders over the phone. Inbound call agents may assist customers in completing their orders over the phone.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.